Network EngineerWe are seeking a well-rounded Network Engineer to support the technology environments of multiple customers. This is a hands-on, customer-facing role for someone who has worked within a Managed Service Provider and is comfortable supporting a wide range of technologies, environments, and business needs.The ideal candidate is a true "jack of all trades" who can troubleshoot network issues, manage infrastructure, support cloud and Microsoft environments, and communicate effectively with both technical and nontechnical customers. You will handle a combination of escalated support, proactive maintenance, infrastructure projects, and customer implementations.Key ResponsibilitiesSupport, troubleshoot, and maintain customer network environments, including firewalls, switches, routers, wireless networks, VPNs, and internet connectivity.Diagnose and resolve complex network, server, cloud, and endpoint issues escalated by the service desk.Configure and manage VLANs, routing, switching, DNS, DHCP, TCP/IP, site-to-site VPNs, and remote-access solutions.Install, configure, and support firewalls and other network security technologies.Monitor customer environments and proactively address performance, availability, and security concerns.Support Microsoft 365, Entra ID, Active Directory, Windows Server, and related identity and access technologies.Assist with cloud migrations, infrastructure upgrades, network refreshes, new customer onboarding, and office openings or relocations.Work directly with customers to understand business needs, explain technical issues, and recommend practical solutions.Create and maintain accurate network diagrams, configurations, procedures, and customer documentation.Coordinate with internet service providers, hardware vendors, and other third-party technology partners.Participate in an after-hours or on-call rotation as needed.Travel to customer locations when remote support is not sufficient.Required Qualifications3+ years of experience in network engineering, systems administration, or infrastructure support.Previous experience working for a Managed Service Provider is strongly preferred.Broad technical knowledge across networking, servers, cloud services, security, and end-user technology.Strong understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, wireless networking, and VPN technologies.Experience configuring and supporting enterprise firewalls, switches, routers, and wireless access points.Working knowledge of Microsoft 365, Entra ID, Active Directory, Group Policy, and Windows Server.Experience supporting multiple customers or technical environments simultaneously.Strong troubleshooting skills with the ability to work through unfamiliar issues without needing a perfect playbook.Excellent customer service, communication, and documentation skills.Ability to prioritize competing requests and remain composed when customer systems are down and everyone suddenly remembers your phone number.Preferred QualificationsExperience with Cisco, Meraki, Fortinet, SonicWall, Ubiquiti, or similar networking technologies.Familiarity with Azure, virtualization platforms, backup and disaster recovery, and endpoint security tools.Experience with SD-WAN, multi-site connectivity, VoIP, or unified communications.Familiarity with RMM, PSA, ticketing, and network monitoring platforms.Industry certifications such as CCNA, Network+, Security+, Microsoft, Fortinet, or Meraki certifications.What Makes Someone Successful in This RoleComfortable moving between network engineering, systems support, security, and customer communication.Able to take ownership of an issue from initial diagnosis through resolution.Naturally curious and willing to dig into technologies or environments they have not seen before.Proactive rather than purely reactive.Understands that strong customer service is just as important as technical knowledge.Enjoys the pace and variety of supporting multiple customer environments.
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