Customer Service Representative

Customer Service Representative

CA Healdsburg - Healdsburg, CA 95448

Salary Range $30.00 - $32.00 Hourly Position Type Full Time

Overview

Position Summary: Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Monday thru Friday; Starting at $30-32, DOE.

Key Competencies

• Building Collaborative Relationships
• Innovation / Creativity
• Adaptability
• Developing Self & Others

Principal Accountabilities & Deliverables

• Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information
• Coordinate orders with operations and sales as needed
• Assist customers with any issues regarding orders
• Communicate order information and status to appropriate Account Managers for their customers
• Issue vendor debit/credit memos as needed to correct receiving discrepancies
• Process all billing and invoicing to customers
• Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory.
• Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories
• Maintain on-going product knowledge
• Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.

Qualifications

Knowledge, Skills, & Abilities

Education / Experience and Skills

• Minimum of an associate's degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience.
• Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems.
• Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports.
• Strong multi-tasking, analytical thinking and problem-solving skills.
• Excellent cross-cultural communication, interpersonal, and negotiation skills.
• Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers.
• Ability to model Capital values and to provide innovative solutions.
• Ability to drive and be accountable for results in a fast-paced environment.
• The ability and the desire to travel domestically and internationally.

Abilities

• Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday
• Must be able to stoop, kneel, crouch, or crawl 5% or less of the workday
• Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday.
• Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.

Work Environment

• Work is performed indoors in a climate-controlled environment.