Customer Service Representative

The OpportunityWe're expanding our remote team and looking for motivated individuals who enjoy working with people and are interested in developing a long-term career.You'll connect with union members who have expressed interest in receiving information about their available benefit programs. Your responsibility is to understand their needs, explain their options clearly, answer questions, and guide them through the appropriate next steps.The position is fully remote, with member appointments and team communication conducted virtually.Your goal is to create a professional and positive experience while helping each member better understand the options available to them.What You'll Be DoingCommunicate with members through phone and video appointmentsSchedule and conduct individual benefit consultationsReview available programs and explain options clearlyAnswer questions and provide personalized assistanceComplete applications and digital documentation accuratelyMaintain organized records of member interactionsFollow up with members and provide continued supportParticipate in ongoing training and professional developmentWhat You'll ReceiveEarning Potential – Weekly compensation with additional performance-based bonus opportunitiesGrowth Opportunities – Advancement into leadership and management based on performanceFlexible Schedule – Greater control over how you structure your workweekFully Remote Environment – Work from home using virtual tools and systemsResidual Earnings – Opportunity to develop recurring income through qualifying renewalsHealth Benefits – Medical, dental, and vision coverage available for eligible team membersTraining & Mentorship – Structured onboarding, ongoing coaching, and individual supportRecognition & Incentives – Performance rewards and company-sponsored travel opportunities, with previous destinations including Puerto Rico, Cancun, Las Vegas, Disney, and the BahamasWho We're Looking ForPrevious industry experience is not required. We're looking for individuals who are professional, dependable, willing to learn, and comfortable communicating with people.You may be a strong fit if you:Communicate confidently and professionallyAre organized and capable of managing your time independentlyEnjoy helping and educating othersAre motivated by personal and professional growthCan remain productive in a remote work environmentAre comfortable learning new technology and virtual systemsA high school diploma or equivalent is required. Previous experience in customer service, hospitality, retail, sales, or another client-facing environment is helpful but not necessary.