YoungWilliams Child Support Services
Livonia / Global
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Livonia / Global
CSR 1 PositionThe CSR 1 is responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.Essential Job RequirementsResponds to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and servicesRecords customer interactions and transactions by documenting details of inquiries, complaints, comments, and actions takenFollows standard operating procedures to ensure consistency and accuracyAddresses customers' inquiries and resolves problems to ensure that appropriate changes are madeRefers unresolved customer grievances to designated departments for further investigationCommunicates with supervisor regarding any potential needs or concernsPerforms data entry accuratelyRegular and timely attendanceOther duties as assignedRequired EducationHigh School diploma or equivalent is requiredAssociates degree preferredRequired ExperienceProfessional experience using Microsoft Office products
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