Information Technology Support Analyst

Job Title: Service – Lab Computing Analyst

Location: Cambridge, MA(Onsite)

Work Type: Onsite laboratory support

Duration: 6+Months (with possible extension)

Client: Pharma*

Role Overview:

The candidate will support two main projects:

Windows Upgrade Project – upgrading laboratory computers to Windows 11, imaging machines, and troubleshooting systems.

Asset Management – tracking, maintaining, documenting, and replacing laboratory IT equipment.

Key Responsibilities:

Upgrade computers and laboratory systems to Windows 11 .

Perform computer imaging and Windows installations/upgrades .

Troubleshoot hardware and software problems .

Install, replace, upgrade, and maintain computer equipment and related machinery.

Provide technical support for laboratory instruments and equipment .

Work with vendors for equipment/service-related issues.

Track and manage IT/laboratory assets.

Maintain accurate equipment and service documentation.

Use tools such as ServiceNow and Jira for tickets, tracking, and documentation.

Support technical issues in a complex laboratory environment .

MUST-HAVE Skills:

Hands-on Windows 11 experience – Mandatory

Experience with Windows upgrade projects

Experience with computer imaging

Hardware and software troubleshooting

Good documentation and asset-tracking skills

Highly Preferred:

ServiceNow

Jira

Asset management/tracking

Documentation management

Experience supporting laboratory instruments

Pharmaceutical industry experience

Education:

High School Diploma or Bachelor's degree preferred, but not mandatory .

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