Assoc Systems Admin

Responsibilities:

Provide on-site technical support to participants during scheduled visits

Assist participants with porting their mobile phones to the required platform

Configure and pair Apple Watch devices with participant mobile phones

Ensure proper installation of required applications and system settings

Verify device connectivity, data synchronization, and functionality

Troubleshoot basic technical issues related to mobile devices and wearables

Provide clear instructions and guidance to participants on device use

Document setup completion and any technical issues encountered

Maintain compliance with data privacy, security, and study protocols

Education and Experience:

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years’) or equivalent combination of education, training, & experience.

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

Knowledge, Skills and Abilities:

Experience supporting clinical research or healthcare technology environments

Familiarity with mobile device management (MDM) systems

Experience working in participant-facing or customer support roles

Ability to communicate information effectively

Ability to troubleshoot and resolve issues on mobile phones and watches

Ability to multi-task and pay close attention to detail

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