Manager, Information Technology

Regular Full-Time | Chicago, IL, US

Hybrid role based out of our Chicago/O’Hare Area office, with an expectation of being onsite three days per week. Applicants must reside within a 100-mile radius of the Chicago, IL office to be considered.

Manager, Information Technology

Salary Range: $125,000.00 To $135,000.00 Annually

Manages day-to-day operations of the Information Technology (IT) infrastructure and related platforms for the SOA and Actuarial Foundation, ensuring that the IT services meet the needs of the organizations today and in the future while maintaining fiscal responsibility of the SOA’s IT finances and effectively managing business risk. This is a great opportunity for an experienced infrastructure leader who wants the best of both worlds: the ability to lead and develop a team while staying technically hands‑on. You'll have broad ownership across cloud, Microsoft 365, networking, infrastructure, service delivery, vendors, and IT projects within a mission-driven nonprofit organization.

What You’ll Do

Lead and develop a team consisting of a Senior Systems Administrator and two Systems Administrators

Oversee day-to-day IT infrastructure and end‑user technology operations

Administer and optimize Microsoft 365/Azure environments, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID, Intune, and related services

Manage AWS infrastructure, including compute, storage, networking, IAM, backups, resource optimization, and security best practices

Oversee network infrastructure including LAN/WAN, Wi‑Fi, VPN, firewalls, and internet connectivity

Manage physical office and server‑room infrastructure, including servers, networking, storage, UPS, telecommunications, and conference‑room/AV technology

Oversee the internal Help Desk, ticketing system, SLAs, escalations, and end‑user support

Remain hands‑on and assist with technical troubleshooting, system administration, and escalated support when needed

Oversee hardware/software procurement, licensing, inventory, and IT asset lifecycle management

Support backup, disaster recovery, and business continuity initiatives

Manage technology vendors, service providers, contracts, and infrastructure‑related projects

Assist with IT budgeting, invoicing, forecasting, and cost optimization

Partner with cybersecurity stakeholders to ensure security best practices are followed across infrastructure, cloud, network, and endpoint environments

Coach and develop team members through performance management, training, and career development

What We’re Looking For

10+ years of progressive IT experience

5+ years of people management/supervisory experience

Strong hands‑on experience administering Microsoft 365

Hands‑on AWS cloud infrastructure experience

Strong networking knowledge, including firewalls, Wi‑Fi, VPNs, and network troubleshooting

Experience managing physical IT/server‑room infrastructure

Experience leading systems administration, infrastructure, and/or end‑user support teams

Strong understanding of infrastructure and cloud security best practices

Ability and willingness to remain hands‑on technically while leading a team

Experience managing IT projects, vendors, and competing priorities

Excellent communication skills with the ability to work effectively with technical teams, end users, vendors, and organizational leadership

Bachelor's degree in Computer Information Systems, Business, or a related field, or equivalent applicable experience

Nice to Have

Fortinet firewall experience

Aruba networking/Wi‑Fi experience

Veeam and/or Druva backup experience

Experience building and supporting Microsoft Teams environments

Experience with Azure, Entra ID, Intune, Purview, and related Microsoft technologies

Experience supporting additional SaaS/business applications

WORK ENVIRONMENT

Hybrid office environment

DataCenter (environmentally controlled area between 60 and 65 degrees)

Occasional work outside of normal business hours

Occasional overnight travel for continuing education or training

SUPERVISORY RESPONSIBILITIES AND COORDINATION

This position currently directly supervises the following staff:

Senior Systems Administrator

Two (2) Systems Administrators

The SOA will provide equal opportunity to all employees and applicants for employment regardless of actual or perceived race, color, religion, age, sex, pregnancy, national origin, ancestry, disability (mental or physical), genetic information, military or veteran status, marital status, order of protection status, gender identity, sexual orientation or any other category protected by applicable law. Such action shall include but is not limited to: initial consideration for employment; job placement and assignment of responsibilities; performance evaluation; promotion and advancement; compensation and fringe benefits; training and professional development opportunities; formulation and application of human resource policies and rules; facility and service accessibility; and discipline and termination.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job‑related instructions and to perform other job‑related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

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