Customer Service

Job TitlePay Rate: $20 per hour Work Mode: Remote Location: CaliforniaSummary:Schedule: Ability and desire to work during the hours of operation 5:00 AM – 8:00 PM PST, Monday through Friday. Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business need.Responsibilities:Work from a home officeRespond to dental customer requests via telephone or email, providing excellent service to the company's customers who have insurance products or benefit plansResearch requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.Efficiently process transactions and refer requests for other policy modifications to appropriate areas and track responses to ensure completionEnhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathyEfficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiryPerform responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skillsRequirements:Must reside in the state of CaliforniaHigh School Diploma or GED equivalentMinimum 1 year of experience in customer service (includes call center, retail, and restaurants)Ability to navigate across multiple computers monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customerPreferred Skills:Prior Call Center or Customer Service Representative experience is preferredStrong computer/keyboard skills (ability to type efficiently)Experience in handling dental or other types of insurance productsPrior experience in a dental officeSuperb listening skills and professional oral communication skills to inspire trust and accountability in an empathetic stylePrevious experience with Salesforce is a plus