Help Desk Specialist (Part-Time)

IT Help Desk SpecialistThe IT Help Desk Specialist provides first-level technical support to hospital staff, clinicians, and departments to ensure uninterrupted use of computer systems, applications, and network resources. This role is critical in supporting patient care operations by promptly resolving technical issues in a fast-paced healthcare environment.QualificationsEducation & Experience:Associate's degree in Information Technology, Computer Science, or related field preferred (or equivalent work experience)Minimum of 1–3 years of IT Help Desk or technical support experience, preferably in a healthcare environmentTechnical Skills:Strong working knowledge of Windows operating systems and Microsoft Office 365Basic understanding of networking concepts (LAN/WAN, TCP/IP, Wi-Fi)Experience with ticketing systems and remote support toolsFamiliarity with EHR/EMR systems is a plusCertifications (Preferred but Not Required):CompTIA A+, Network+, or similar IT certificationsSkills & CompetenciesExcellent customer service and communication skillsStrong troubleshooting and problem-solving abilitiesAbility to work effectively in a fast-paced, high-demand healthcare environmentStrong attention to detail and documentationAbility to work independently and as part of a teamUnderstanding of HIPAA and healthcare data security standardsPhysical & Work RequirementsAbility to lift and move IT equipment up to 25 lbsAbility to stand, walk, and work at computer stations for extended periodsMay require on-call availability or shift flexibility