Information Technology Desktop Support

Responsibilities

Provide IT Infrastructure field support including troubleshooting hardware, software, and operating system issues, resolving issues without impacting hardware warranty or customer security compliance requirements.

Install, troubleshoot and fix desktops, printers, laptops, and other computer peripherals hardware problems as well as desktop applications.

Basic knowledge of enterprise LAN and WAN setups. perform smart hand activities under instruction-based activities at sites.

Lift/move computer equipment weighing up to 50 lbs.

Desk-side support and PC break/fix, including basic administration of Windows OS and MAC/Linux OS (preferred).

Use TCP/IP networking, DNS, DHCP, VPN, and RDP.

Provide smart hand support for peripheral and networking hardware including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels under Smart Hands capability.

Troubleshoot issues with systems and networks using deductive reasoning; resolve end-user network cabling issues.

Experience in repeat call analysis and developing preventive actions; experience in problem management.

Excellent written and verbal communication with clients and management; strong people skills.

Ability to work with deadlines, take proactive ownership, and work with a sense of urgency.

Preferred Associate Degree in Electronics and CompTIA A+ Certification; may have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).

Experience with ticketing tools (ServiceNow, Remedy, etc.).

Non-Technical Qualifications

Good oral and written communication

Able to interact with customers at different levels

Driven and result oriented

Passionate about the work

Ability to work independently or as part of a team

Ability to complete tasks effectively with minimal supervision

Must be available to work flexible schedules

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