Technology Specialist I

At Drew, we are a unified pre-K through 12 community where every individual is welcomed, valued, and belongs . We foster a joyful, restorative environment that balances academic focus with a commitment to innovation and celebrated growth . By centering our impact within the Villages of East Lake and serving a diverse student body, we create results that ripple across Metro Atlanta and beyond .

Working at Drew means being part of a thriving educational community dedicated to both student success and professional excellence . We offer our staff:

A Culture of Belonging:

Join a mission-driven environment rooted in "Eagle Pride" that embraces differences and unity .

Empowerment & Innovation:

We prioritize a talent strategy that values and empowers staff to lead with creativity and excellence .

Purpose-Driven Impact

Contribute to a strategic vision where staff are supported in cultivating resilient, community-minded, and self-aware graduates .

Collaborative Excellence

Work within a cohesive system that clarifies academic expectations and fosters meaningful relationships with families to accelerate student success.

Position Description

The Technology Specialist I has a high level of stakeholder engagement and is responsible for providing front line technical assistance and customer service administration to the school and its components. They also ensure the security and functionality of the schools' network infrastructure; assist teachers, staff, and students with issues that arise with devices, software, or network access; troubleshoot and maintain Wi-Fi and other network connectivity on user devices in addition to installing configuring various hardware around the buildings. The Technology Specialist I also manages the Incident IQ ticketing system, end user troubleshooting & knowledge base, user accounts, directories, and permissions and maintains various audiovisual equipment and digital signage.

Qualifications

Required

Education: Some College/ Associate degree in information technology or a related field

Previous Work-Related Experience: 1-3 years of prior work-related experience

Preferred

Meraki Wi-Fi Training

Google LMS Training

Microsoft Active Directory

Data Management Experience

Essential Job Functions

User Support - 50%

Assist teachers, staff, and students with various equipment tasks

Provide users with support pertaining to various devices in a classroom or learning environment

Troubleshoot various technical issues and implement solutions

Asset Management - 35%

Facilitate proper usage and administration of assets, in the form of software, such as Microsoft programs, Apple management, and Google learning management systems (LMS)

Manage installation and configuration process for fixed assets such as Smartboards, audiovisual equipment, cameras, printers, and digital signage

Track and manage school devices for teachers, staff, and students

System Administration - 15%

Install, maintain, and support various software applications across the organization

Manage user accounts, including but not limited to user authorizations and permissions

Troubleshoot and maintain Wi-Fi, WAN, LAN, and other network components

Moderate risk and discomfort level: The work involves moderate risks or discomforts that require special safety precautions, e.g., working around moving parts, carts, or machines; exposure to contagious diseases or irritant chemicals. Employees may be required to use protective clothing or gear, such as masks, gowns, coats, boots, goggles, gloves, or shields.

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