Network Engineer III

Overview Under the direction of a Manager or above, works to install, maintain and evaluate network systems and communications. Troubleshoots complex network issues involving various factors. Conducts network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Contributes to moderately complex aspects of a project.

Responsibilities Investigates alerts and follow established procedures to remediate conditions that do not follow approved policies and guidelines.

Performs replacement of field swappable components of networking equipment

Maintains inventory of networking equipment and accessories

Provides technical assistance and support for incoming networking queries and issues

Works with vendors to coordinate support and warranty services

Documents network engineering policies, procedures, and results of tests

Maintains and configures layer 2 networking equipment

Maintains and configures layer 3 networking equipment

Installs and manages networking management platforms

Maintains system documentation

Assists faculty, staff and students with technical questions related to managed systems

Reads and interprets technical manuals

Defines problems, collects data, establishes facts, and draws valid conclusions

Works with diverse academic, cultural and ethnic backgrounds of University students and staff

Other duties as assigned

Qualifications Excellent verbal and written communication skills

High quality customer service skills

Must be a self-starter, driven, and able to manage multiple deadlines in a fast-paced environment

Proficient knowledge of TCP/IP, OSI model, LAN networking, network troubleshooting, routing protocols, IPv6, and multicast protocols

Experience with networking technology in educational environment or corporate environment that supports 30,000+ endpoints

Experience in a networking environment with equipment from multiple vendors

Familiarity with Change Management process as it relates to network infrastructure

Note: This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. UNF does not discriminate or harass on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity. UNF will not retaliate against an individual who reports discrimination or harassment or cooperates in an investigation of an alleged violation of university regulation.

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