Engineering Program Manager, NA Field Engineering

Engineering Program Manager

Amazon is seeking an Engineering Program Manager to support the Amazon Logistics North America (AMZL NA) Engineering team, part of Amazon's Last Mile organization. The Last Mile team helps get customer packages from delivery stations to a customer's doorstep. This is a unique opportunity to own high-impact engineering programs and mechanisms that advance the intelligence and reliability of our last mile business. We are looking for an individual who has experience creating scalable, data-driven solutions to complex reliability and engineering problems. In this role, you will be responsible for driving engineering program governance, compliance reporting, data analytics, and documentation systems that enable leadership visibility, cross-functional alignment, and operational excellence across a portfolio of automation and electrical infrastructure projects.

You will build and maintain the mechanisms that keep our engineering organization running at the highest standardfrom automated dashboards and compliance reporting to documentation platforms and stakeholder coordination. You will partner with field engineers, electrical contractors, supply chain teams, and operations leaders to deliver scalable processes that reduce rework, improve quality, and accelerate project delivery.

Key competencies of this position include insisting on the highest standards in root cause quality and corrective action effectiveness; analyzing and deep diving systems performance; inventing and simplifying solutions that improve installation and operational processes; and providing technical expertise to internal customers and stakeholders.

Key job responsibilities:

• Design and maintain automated reporting pipelines and performance dashboards (e.g., equipment health trends, failure rates, system uptime) that provide leadership with real-time visibility into program health and enable data-driven decisions
• Translate complex data sets into clear narratives and actionable recommendations for stakeholders at all levels, supporting weekly business reviews and program prioritization
• Build and maintain AI-powered compliance tools that aggregate multi-source data (invoices, training records, action items) into consolidated weekly leadership reports
• Manage multiple concurrent engineering projects (electrical, automation, MHE) across the NA delivery station network, coordinating timelines and deliverables with external contractors
• Track project milestones and completion metrics; identify process gaps through root cause analysis and implement corrective actions that reduce rework and accelerate project delivery
• Own weekly organizational compliance reporting on a strict cadence; monitor metrics including training completion, invoice accuracy, and Correction of Error action item closure
• Administer engineering documentation platforms and develop SOPs that standardize processes across the network; drive document governance including version control, review cycles, and user enablement
• Collaborate cross-functionally with Supply Chain, Startup Execution, Operations, RME, and external contractors; facilitate status meetings and manage escalations from field engineers through senior leadership

A day in the life:

No two days look alike in this role. You will move fluidly between analyzing performance data and building dashboards, facilitating cross-functional alignment meetings, and designing scalable process improvements that eliminate rework across the network. You balance strategic thinking with hands-on executionarchitecting a new reporting mechanism one hour and removing barriers for field teams the next. You thrive in ambiguity, take ownership of problems before they are assigned, and find energy in the variety of challenges that come with supporting and driving measurable impact across a fast-moving engineering organization operating at Amazon scale.

About the team:

Our diverse team of engineers and program managers owns the full lifecycle, from firm engineering through project execution to final customer hand-off. We are customer-obsessed, data-driven, and never satisfied with the status quo. We capture lessons learned, incorporate them into our mechanisms, and raise the quality bar with each iteration. Our approach to growth is holisticwe continually learn, develop, and expand expertise across the organization, leveraging subject matter knowledge on a global scale. Collaboration is at our core; we are a true team that supports, challenges, and leverages each other's strengths to deliver on the Customer Promise every day.

Basic Qualifications:

• Bachelor's degree in engineering, management, or technology
• Experience leading cross-functional teams across engineering, operations, and field execution through launch readiness and go-live phases
• Knowledge of AutoCAD, VBA, and SQL at the intermediate level
• 3+ years of maintenance or engineering experience
• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Preferred Qualifications:

• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites
• Master's degree in engineering, management, or technology
• Experience in creating process improvements with automation and analysis, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
• Experience reading and writing procedures, technical documents, and engineering drawings, or experience developing MOPs and SWMS for planned works
• Project Management Professional (PMP) or equivalent certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.