Program Manager, Learning Operations

QXO, Inc. (NYSE: QXO) is the largest publicly traded distributor of roofing, waterproofing, and related products, and the second largest publicly traded distributor of lumber and building materials in North America. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenues within the next decade through accretive acquisitions and organic growth.

What You'll Do The Program Manager, Learning Operations serves as the owner of the learning intake framework, governance model, and supporting tools that enable consistent and scalable management of training demand across QXO.

The role is responsible for designing, maintaining, and overseeing the intake process and decision framework that guides how work is assessed and routed based on complexity, priority, and capacity. This role does not directly determine outcomes, but ensures that the system, criteria, and workflows are functioning effectively, consistently, and transparently.

This role brings structure, visibility, and execution discipline across both instructional design and content production. In addition, it plays a key role in supporting M&A integration by translating acquired learning content, systems, and programs into structured execution plans aligned with enterprise standards.

Intake & Governance Own the end-to-end intake framework and tools for all training requests

Maintain the decision framework guiding routing by complexity, priority, and capacity

Ensure consistent execution with clear escalation paths and governance

Program Management & Execution Translate learning demand into structured execution plans

Manage timelines, milestones, and cross-functional dependencies

Track delivery against strategic objectives and commitments

Decision Framework Ownership Design and continuously refine the intake decision tree and routing logic

Ensure criteria are clearly defined, documented, and applied consistently

Monitor effectiveness and recommend improvements based on outcomes

Assess incoming learning content, systems, and programs from acquisitions

Develop integration roadmaps aligned to QXO standards and priorities

Coordinate execution across L&D, HRIS, and shared services

PMO Alignment & Tooling Leverage HR Operations PMO tools, including Monday.com

Implement and maintain workflows, SLAs, and tracking mechanisms

Provide reporting on intake, throughput, and delivery performance

Stakeholder Partnership Serve as interface between HR Operations, L&D, and business stakeholders

Partner closely with L&D leadership to support strategic priorities

Drive clarity on processes, roles, and expectations across the operating model

Success Measures Clear visibility and control over enterprise learning demand

Consistent and effective operation of the intake and governance model

Improved speed, throughput, and predictability of training delivery

Effective routing of work based on complexity and business impact

Successful integration of acquired learning programs and content

What You'll Bring Experience in program management, PMO, or HR operations within a complex organization

Proven ability to design and manage structured workflows and governance models

Experience with intake frameworks, prioritization models, or service delivery operations

Experience within learning and development environments and content types

Experience supporting M&A integration is a strong plus

Strong operational discipline and structured thinking

Ability to design, implement, and manage scalable processes

Effective stakeholder management and communication skills

Comfort working with data, reporting, and workflow tools

Ability to operate in a fast-paced, evolving environment

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

#J-18808-Ljbffr