Customer Service Representative

T0638/Auburn

27 Midstate Dr

Suite 100

Auburn, MA 01501, USA

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our teams in Auburn, Ludlow, Lee, Natick, East Boston, and Saugus, Massachusetts.

Job Summary: Under the direction of the Customer Service Center Supervisors, the Customer Service Representative (CSR) is the primary customer service interface for the E-ZPass MA & PAY BY PLATE MA Program.

Pay Range: $16.50 - 20/hr. based on qualifications and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for all types of customer account maintenance.
• Determines the accuracy of account information.
• Ensures all required information is provided for, processes payments, and adjustments.
• Assists customers in understanding the E-ZPass MA & PAY BY PLATE program.
• Ensures E-ZPass MA & PAY BY PLATE customer service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

Additional Duties that May be Required:

• Assist at other E-ZPass MA facilities.
• Assist in manning live sign-ups.
• Assist with phones (inbound/outbound calls).

Required Skills:

• Excellent phone skills, data entry skills, customer service skills, interpersonal skills, and problem-solving skills.
• Minimum of one year of customer service and data entry experience.
• Adapt quickly, efficiently, and positively to various projects assigned.
• Works well in a fast‑paced, multi‑task environment.
• Must remain professional under every circumstance with customers and staff members.
• Must maintain a good attendance record.

Education: High school diploma or equivalent preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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