Customer Service Representative

Customer Service Representative

Are you passionate about offering innovative solutions to the foodservice industry? At Berk Enterprises, we're a third-generation, woman-owned family business that supplies reliable food disposables and custom packaging to customers across the country. As a leading supplier in the restaurant and concession space, we pride ourselves on being a one-stop shop for all things packaging, and we believe our products play a pivotal role in bringing people together to create lasting memories. We're growing and looking for talented individuals who want to make an impact. If you're motivated, curious, and ready to be part of something meaningful, we'd love to meet you. Join Berk Enterprises and help shape the future of food packaging.

Job Description

Berk Enterprises is a supplier of food service disposables located in Northeast Ohio has an opening for a seasoned Customer Service Representative. The ideal candidate needs to have a minimum of 2 years of customer service experience including working with a computer software to enter orders and credits. Experience with EDI orders encouraged.

Key Responsibilities

• Analyze and enter customer orders received via email, phone, and fax into company software.
• Manage administrative functions including incoming calls, email inquiries, issue resolution, order expediting, information requests, and sales reporting.
• Identify and pursue cross-selling opportunities to increase sales and enhance customer satisfaction.
• Proactively communicate with customers regarding upcoming needs, backorders, product availability, order status updates, and anticipated changes.
• Maintain accurate customer profiles and account information within company systems.
• Generate reports and provide analysis related to customer accounts and sales activities.
• Work cross functionally with the sales team and logistics team with order processing, sample requests, inventory questions, and customer inquiries.
• Work both independently and collaboratively to achieve and exceed established performance goals.
• Conduct outbound sales and follow-up calls to current and prospective customers as needed.
• Build and maintain strong relationships with customers by providing exceptional service and timely communication.

What We Offer

• Comprehensive benefits package, including medical, dental, and vision insurance.
• Company-paid short-term disability insurance and life insurance.
• Paid training, generous paid time off, and holidays.
• 401k with company match.
• Employee discount programs.
• Flexible spending accounts (FSAs).
• Competitive compensation package that rewards your experience and results.

Qualifications

• 2-5 years' relevant experience
• Excellent Microsoft Office Suite skills
• Excellent communication skills
• Ability to prioritize and meet deadlines
• Friendly and helpful attitude
• Multitasking ability
• Attention to Detail

Additional Considerations

Berk Enterprises, Inc. culture and core values are part of what makes the company successful and a great place to work. Berk Enterprises, Inc. is a rapidly growing company where flexibility is essential as we grow and develop. The successful candidate must be comfortable in a fast-paced work environment with many critical deadlines.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.