Customer Experience Admin

Overview

Support post-installation customer communications, triage inbound calls, chats and emails, and coordinate resolution within Window Nation's support system.

Responsibilities

Handle post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.

Review and action email correspondence appropriately ensuring all communication from customers is addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.

Liaise between Window Nation's post-installation customers and support teams.

Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.

Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.

Qualifications

High school Diploma, GED, or equivalent required

1+ years of customer service experience to include call centers and/or customer care

Experience working with a CRM system or other customer tracking software

Experience working with Microsoft Suite products

Ability to organize multiple activities with minimal supervision

Demonstrated success in deadline-driven environment

Customer-centric mindset

Strong attention to detail

Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed

Benefits

Competitive pay

Bonus opportunities for eligible roles

Full-time benefits package (medical, dental, vision, life, and 401(k) retirement options)

Paid time off

Growth opportunities within a rapidly expanding company

A supportive team culture where your contributions matter and craftsmanship is celebrated

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

Visa Sponsorship

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

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