Customer Services Representative

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Health & Wellness

We offer comprehensive health and wellness plans, including medical, dental and vision coverage for eligible employees and family members; paid time off; and commuter benefits. In addition, supplemental income protection including short term insurance coverage is available. We also offer a 401(k)-retirement savings plan to assist eligible employees in saving for their retirement. Participants are provided access to financial wellness resources and retirement planning services.

Military Hiring

Exela seeks job applicants from all walks of life and backgrounds including, but not limited to, those who are transitioning military members, veterans, reservists, National Guard members, military spouses and their family members. Individuals will be considered no matter their military rank or specialty.

Job Description

Customer Service Rep

About The Role

Working in a print center mailroom involves a unique blend of printing, mail handling, and administrative tasks. The specific duties can vary depending on the size and scope of the operation, but generally include:

Essential Job Responsibilities

Printing and production: Operating and maintaining equipment, handling print jobs, finishing and binding, and quality control.

Mailroom operations: Receiving and processing mail, preparing outgoing mail, package handling, and digital mail processing.

Other tasks: Inventory management, record keeping, troubleshooting equipment, customer service, maintaining the work area, and driving a company vehicle.

Qualifications

High school diploma or equivalent.

Proficiency in reading, writing, and speaking English.

Ability to work at a computer for extended periods.

Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.

Close vision and ability to focus are necessary for performing tasks accurately.

Experience with data entry is desirable.

Ability to engage in repetitive motion activities like twisting, bending, and climbing.

Skills

Communication: Verbally conveying information clearly and professionally, writing emails, reports, and documentation accurately and effectively, active listening, and empathy.

Customer Service: Customer-Centric Mindset, prioritizing client satisfaction and experience, service knowledge, and adaptability.

Technical: CRM tools, familiarity with customer relationships management and software, understanding and interpreting client feedback and data, and navigating tools like emails and collaboration software.

EEO Statement

Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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