ServiceNow Developer

Location: Bettis Atomic Power Laboratory, West Mifflin, PA (On-site)

Clearance: Must be able to obtain a DOE "L" Clearance; U.S. Citizenship required

Job Type: Part-time (1,040 hours per period of performance)

Contract Type: Government Contract (Base Year + 4 Option Years)

Position Overview

We are seeking a talented ServiceNow Developer to support the Department of Energy's Naval Reactors Laboratory Field Office (NRLFO) Mission Support Division. This role designs, develops, and implements ServiceNow workflow applications, configures applications, forms, and workflows based on stakeholder requirements, and provides operations support for deployed ServiceNow applications and modules.

This is a non-personal services contract position. The contractor employee reports directly to the Prime Contractor for all human resources, disciplinary, and administrative matters, while receiving work direction and prioritization from NRLFO management.

Key Responsibilities

Design, develop, and implement ServiceNow workflow applications to support business and technical workflows

Configure ServiceNow applications, forms, and workflows based on stakeholder requirements

Ensure modules are accurately documented and maintain a log of developed and deployed modules for audit and tracking purposes

Ensure compliance with federal IT standards and site-specific requirements

Provide operations support for deployed ServiceNow applications and modules

Build, maintain, and regularly update documents tracking the progress of ServiceNow development tasks and projects

Interface and communicate with Mission Support Division staff to ensure tasks and priorities are understood and completed effectively

Bi-weekly brief managers on the progress of ServiceNow development projects and initiatives

Actively work to complete tasks and projects by established completion dates; inform management when dates cannot be met and provide reasons

Maintain awareness of cyber, physical security, and safety-related rules, policies, and procedures

Develop, maintain, and document ServiceNow development policies, processes, and procedures

Support mission-driven initiatives requiring automation or workflow enhancement

Make recommendations and provide input to improve efficiency and effectiveness in workflow automation

Coordinate project-oriented ServiceNow development requests in alignment with DOE/NNSA and Naval Reactors IT guidance

Deliverables

Complete, functional, properly documented ServiceNow modules for all assigned workflow requirements, correctly named and deployed to the designated ServiceNow environment

Comprehensive documentation of development tasks meeting federal lifecycle and auditability requirements

Weekly reports summarizing completed tasks, outstanding work, risks, and recommended improvements

Log of ServiceNow platform, software, or network problems, including date, time, description, and corrective actions taken

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited institution

Minimum of two (2) years of directly relevant ServiceNow development/administration experience

Proficiency in configuring, scripting, developing, and deploying solutions across ServiceNow modules including ITSM, ITOM, workflow, catalog, and custom applications

All work must comply with federal standards including DOE Orders, NNSA directives, FISMA/NIST guidelines, and NR-issued information systems instructions

Comprehensive understanding of federal IT compliance frameworks, including change-control, configuration management, auditability, secure workflow development, and documentation standards

Excellent verbal and written communication skills; capable of presenting complex ServiceNow system information clearly and concisely

Must be able to obtain a DOE "L" Clearance; U.S. Citizenship required. DOD reciprocity may be used while DOE adjudication is evaluated

Preferred Skills

Experience integrating ServiceNow with enterprise systems operating under federal compliance standards

Familiarity with secure development lifecycle requirements

Participation in development of organizational IT procedures, SOPs, and compliance documentation

Demonstrated ability to identify workflow improvements aligned with mission objectives

Strong interpersonal and collaboration skills

Schedule & Work Conditions

Core hours are 9:00 a.m. to 3:00 p.m. local time, Monday through Friday, except Government holidays or site shutdowns; general office hours may be scheduled from 6:0\u00a0a.m. to 6:00 p.m. with start/end times adjustable by mutual agreement

Part-time: anticipate 1,040 hours per period of performance

Location: Bettis Atomic Power Laboratory, West Mifflin, PA

Security Requirements

U.S. DOE "L" Access required; clearance must be obtained prior to start of performance

Must comply with site security, safety, health, environmental, and information security requirements

Must maintain awareness of cyber, physical security, and safety-related rules, policies, and procedures

Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

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