Retail Store Manager

The Retail Store Manager is directly responsible for the day-to-day operations of the store including leading and motivating the store team to meet sales and profitability goals, ensuring that service delivery expectations are consistently met, managing inventory levels, and maintaining operational excellence.

Responsibilities & Duties

• Achieve operational excellence through effective planning, staffing, scheduling, communication, process application, and meeting deadlines.
• Manage team by setting expectations, and providing training, coaching, accountability and performance evaluations
• Scheduling labor based on the stores performance, sales, and labor % goals.
• Protect the stability and reputation of the stores by complying with state regulations and company policies.
• Motivate store team to meet and exceed retail sales and profitability goals while providing excellent customer service.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Monitor and analyze sales performance, identifying trends and opportunities.
• Ensure accurate inventories, manifests, documentation, and reports.
• Provide feedback, training & guidance to improve staff knowledge and performance.
• Maintain results by coaching, counseling and disciplining employees.
• Ensure visual standards and marketing initiatives are being implemented consistently.
• Build relationships with retail & community partners, vendors, and suppliers.
• Represent the store at industry events and trade shows.
• Maintain awareness of market trends, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Protect employees and customers by providing a safe and clean store environment.
• Champion a safety culture where employees follow safety guidelines and regulations
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Qualifications & Skills

• Must be at least 21 years of age.
• High school diploma or GED required/bachelors degree in business management or hospitality preferred.
• Previous retail, hospitality, and/or customer service experience required.
• At least 5 years of leadership experience preferred.
• Proficient computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.

Competencies

• Interpersonal Communication
• Creativity & Innovation
• Results Focused-Output Orientation
• Managerial Focus
• Adaptability & Flexibility

Physical Requirements

• Ability to stand and walk for an 8+ hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.

Workplace Environment

• Busy retail environment with moderate noise level.
• Indoor/outdoor environment with exposure to seasonal temperature changes.
• High volume work during peak hours, events, and holidays.

Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.

Pay Range: $60,500 - $88,300

Insa is a multi-state employer, and this is the company-wide pay range. Offers will be provided in accordance with state-specific minimum wage guidelines.