Information Technology Help Desk Support

The Help Desk Technician role involves providing Level 1/2 technical support to clients, ensuring smooth operations and resolving technical issues efficiently.

Work in a dynamic environment with diverse technologies, gaining hands‑on experience with modern cloud tools and networking systems.

Collaborate with a supportive engineering team to troubleshoot, configure, and deploy hardware and software solutions.

Engage directly with end users, addressing their technical concerns and delivering exceptional customer service.

Participate in small‑scale projects, including migrations, upgrades, and rollouts, contributing to team success.

This on‑site role offers opportunities for professional growth into advanced technical positions such as Systems Administrator or Field Engineer.

Enjoy a clear career development path with hands‑on training and mentorship from experienced professionals.

Local travel only is required, ensuring a balanced work‑life schedule without long‑distance commitments.

Help Desk Key Responsibilities & Duties

Provide Level 1/2 technical support via phone, email, remote tools, and on‑site visits.

Troubleshoot and resolve issues with Windows workstations, laptops, printers, and peripherals.

Manage and support Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and Intune.

Perform basic networking tasks such as VLAN configuration, DHCP/DNS management, and WiFi setup.

Configure and deploy new user setups, hardware, and software efficiently.

Document tickets, resolutions, and client environments comprehensively for future reference.

Assist with small‑scale projects, including migrations, upgrades, and rollouts, ensuring successful implementation.

Maintain professionalism and a client‑focused approach during all interactions and on‑site visits.

Escalate complex technical issues to senior engineers when necessary for timely resolution.

Help Desk Job Requirements

Bachelor of Science (BS) degree in a relevant field is required.

1–3 years of experience in help desk or MSP environments is essential.

Strong knowledge of Microsoft 365 administration and basic networking concepts.

Proficiency in troubleshooting hardware and software issues independently.

Experience with Windows 10/11, Active Directory, and common business applications.

Excellent communication and customer service skills to interact effectively with clients.

Valid driver’s license and ability to travel locally to client sites as needed.

Preferred skills include familiarity with PowerShell, Azure AD, and backup systems.

Exposure to VoIP systems, security tools, and RMM/PSA tools is advantageous.

#J-18808-Ljbffr