Patient Access Coordinator

Patient Access Coordinator

Urban Ministries of Wake County – Open Door Clinic
Raleigh, NC | Part-Time
Salary: $17-19.00 per hour, based on directly related experience

Recruitment managed by Jones Advisors on behalf of Urban Ministries of Wake County

Be the Welcoming Face and Gateway to Care at Urban Ministries Open Door Clinic!

Are you a bilingual customer service superstar with a heart for community health? We're hiring a Patient Access Coordinator to be the primary guide for our patients—helping them register, maintain program eligibility, schedule appointments, and feel welcome from the moment they walk through our doors.

In this role, you’ll directly empower individuals in our community to access the healthcare services they need and deserve.

Why You’ll Love This Role

• Direct Community Impact: You’ll break down barriers to care by guiding patients through registration, eligibility, and renewal processes so their care is never interrupted.
• Flexible Hybrid Schedule: Get the best of both worlds with a balanced mix of hands-on, patient-facing clinic days and remote administrative focus time.
• Collaborative Team Culture: Work alongside passionate medical staff, volunteers, and care coordinators in a supportive, patient-centered environment.

What You’ll Do

• Eligibility, Renewals & Registration (40%): Guide new and returning patients through the eligibility process, review documentation, track renewals, and process check-ins in Athena EHR.
• Scheduling & Patient Outreach (20%): Manage appointment scheduling, waitlists, reminders, and cancellations to keep clinic operations running smoothly.
• Front Office & Clinic Operations (20%): Greet patients and visitors, answer phones, manage administrative correspondence, and keep our reception area warm and welcoming.
• Cross-functional & Administrative Support (10%): Cross-train in basic medical records and referral workflows to support the team during peak times or staff absences.
• Team Guidance & Continuous Improvement (10%): Support volunteers and interns, recommend workflow updates, and participate in clinic quality improvement initiatives.

What We’re Looking For

• Languages: Bilingual English/Spanish skills are required.
• Education: High School Diploma or equivalent required (Associate degree in Healthcare Admin, Human Services, or related field preferred).
• Experience: Background in healthcare administration, patient registration, eligibility, scheduling, or customer service preferred.
• Tech Skills: Experience with Electronic Health Records preferred (Athena experience is a plus!).
• Key Strengths: High attention to detail, exceptional communication skills, HIPAA compliance knowledge, and a strong commitment to serving diverse populations with dignity and respect.

Work Schedule & Location

• Status: Part-Time (~25 hours per week)
• Format: Hybrid – Generally 2 scheduled days onsite per week for front-office coverage, with remaining hours completed remotely for administrative and outreach tasks.

Jones Advisors is managing the recruitment process for this position on behalf of Urban Ministries of Wake County. Candidates selected to move forward will be contacted by a member of the Jones Advisors recruiting team.

Urban Ministries of Wake County is an Equal Opportunity Employer.