Shift Supervisor

Shift Supervisor

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported persons but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

The Shift Supervisor is accountable for ensuring that staff members adhere to the daily routines and organizational structure of the facility during their designated shifts. This role also entails upholding the agency's standards for the quality of care and service provided to the children and youth residing in the facility. The Shift Supervisor will oversee all child care workers, managing their deployment and activities, while maintaining the integrity of daily programming, routines, disciplinary measures, program structure, and overall tone.

Key Responsibilities

• Ensure the supervision of all on-site staff and residents.
• Maintain order, safety, and security standards of the facility.
• Uphold daily living routines, schedules, and procedures through supporting child care staff.
• Mediate conflict, whether between staff or residents.
• Complete all required documentation in a timely fashion, including incident reports.
• Must be able to carry out all the duties and functions of child care staff.
• Support the Residence Manager through informal supervision and by providing staff with ongoing feedback.
• Maintains and reviews logbooks and other relevant documentation to ensure the accuracy of those who completed them.
• Ensure high standards of sanitary conditions throughout the facility, including heavy cleaning and laundry.
• Participate in the planning and execution of recreational activities along with the specialist and personal enrichment activities.
• Participate in ongoing meetings, conferences, and training programs as required.
• Communicate frequently with the Residence Manager, Director, Caseworker, and support staff regarding pertinent information about residents.
• Ensuring residents' safety attend various appointments (including school, medical, and court.
• Attend mandatory training required by ACS, OCFS, and the Agency.
• Responsible for adhering to all ACS, OCFS, and Agency regulations.
• Utilize Therapeutic Crisis Intervention (TCI) to de-escalate incidents and protect the physical safety of children and staff.
• Manage the peer group, understand the peer dynamic, promote and maintain a positive peer group culture.
• Provides documentation of supervision by maintaining a supervisory log of all staff supervised.
• Conduct and complete annual performance assessments
• Performs other duties as assigned.

Required Qualifications

• High School Diploma (Associate's Degree preferred).
• Valid NYS Driver's License and clean driving record.
• Ability to drive a 12-passenger van.
• 2 years of related experience preferred.
• Must have excellent written and verbal skills.
• Must have a commitment to work from a strength-based, youth development, and trauma-informed perspective.
• Ability to travel to all five boroughs.
• Must be able to pass the required TCI training and Train the Trainer certification on an annual basis.
• Must pass and maintain F07 certification

Work Environment

• Residential

Position Type/Expected Hours of Work

This is a full-time Split Shift position. 35 Hours a week. Tuesday 8:00am to 4:00pm, Wednesday & Thursday 12:00am to 8:00am, Friday & Saturday 4:00pm to 12:00am

Benefits & Compensation

• Competitive salary structure
• Health, dental, and vision insurance
• 401(k) with company match
• PTO policy (11 Paid Holidays, Paid Sick Time, Paid Vacation & Paid Personal Days)
• Remote / flexible work options (If applicable)

Additional Requirements

• Authorized to work in the U.S.
• Ability to work in-person in New York City (NYC)
• Ability to travel to other Rising Ground Sites (if required)

Equal Employment Opportunity

It is the policy of Rising Ground that the Agency wholly complies with equal treatment of all employees and applicants for employment without unlawful discrimination as to an individual's perceived or actual race, creed, color, national origin, alienate, citizenship status, gender, age, disability, marital status, partnership status, sexual orientation, ethnicity, religion, or veteran status in all employment decisions, including but not limited to recruitment, hiring, compensation, training and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, layoff and termination and all other terms and conditions of employment