Service Advisor

Service Advisor

Carol Stream, IL

Hawk Ford of Carol Stream is a dynamic and rapidly growing automotive group with multiple dealership locations across Illinois. As a trusted name in the industry, we are committed to excellence in every aspect of our operations, from sales and service to customer satisfaction and community engagement. Our Large Auto Dealership is looking for experienced, professional, and motivated individuals to join our team! Ideal candidates will have superior customer service skills, excellent communication skills, and be able to stay motivated and productive in a fast-paced environment.

Job Responsibilities:

Consult and interpret customer needs for the technicians

Utilize exemplary customer service and sales skills to drive sales

Serve as the primary point of contact for all automotive service and repair matters

Understand customers’ problems and arrange for appropriate service

Prioritize required services, and offer options

Set and manage the expectations of the service delivery for both the customers and technicians

Continuously keep the customer updated on repair needs and completion times

Job Requirements:

CDK proficiency preferred

Exemplary customer service skills and sales skills are a must

Phenomenal follow-up skills

Able to work in a high volume environment and multi-task

High energy and positive attitude

Professional personal appearance

Time management skills needed

Must be organized

Benefits:

Medical plans

Dental plans

Vision

Life insurance paid by employer

401k Retirement plan & Employer match

Paid Vacation

Paid Personal Days

Paid Holidays

Employee Assistance Program (Family)

Employment offers are conditional until successful completion of pre-employment screenings, including background check, drug screening and MVR check. We are an equal opportunity employer.

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