PrideStaff
Hauppauge / Global
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Hauppauge / Global
Customer Service RepresentativeCompany: Well-established packaging companyLocation: Hauppauge, NYSalary: $50-70K/yr commensurate with experience + benefitsStatus: Full-Time and Permanent Employment – On-siteObjective: To develop customer relationships to increase customer loyalty; interact with customers in an efficient and professional manner; ensure legendary customer experience with every contact.Essential FunctionsMonitors incoming and ongoing jobs from start to finish, meeting quality standards and deadlinesPerform daily email correspondenceNotify customer of ship dates, production delays, art work and spec statusMonitor and track production standardsProvide direction to Shipping for day-to-day operations and special circumstancesTrace shipments on request, damaged freight, lost in transit, sent to wrong location and chargebacksHandle exceptions to assist AccountingOversee and coordinate shipments for freight that needs to be returned to companyResolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution; expediting corrections; following upOther duties as assignedCompensation / Pay Rate (Up to): $50,000.00 - $70,000.00 Per YearAll compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.
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