Customer Service Representative

Shift Options: Monday–Friday, 8:00 AM t0 3:30PM

Work Arrangement: Onsite

Position Overview

We are seeking a motivated and customer-focused Call Center Representative to join our team in Wildomar, CA. This on-site role is ideal for individuals who enjoy engaging with customers, making high-volume outbound calls, and delivering exceptional service. The successful candidate will be responsible for contacting prospective and existing customers, gathering information, scheduling appointments, and maintaining accurate records in company systems.

Key Responsibilities

• Make a high volume of outbound calls daily to prospective and existing customers
• Follow call scripts and communication guidelines while maintaining a professional and engaging approach
• Schedule appointments and provide information regarding products, services, or programs
• Accurately document customer interactions and update records in the CRM system
• Meet and exceed daily, weekly, and monthly performance goals
• Handle customer inquiries and route calls as appropriate
• Maintain confidentiality and professionalism during all customer interactions
• Collaborate with team members and supervisors to improve processes and results

Qualifications

• Previous call center, customer service, telemarketing, inside sales, or appointment-setting experience preferred
• Strong verbal communication and active listening skills
• Comfortable making a high volume of outbound calls throughout the shift
• Basic computer proficiency and ability to navigate multiple systems simultaneously
• Excellent organizational and time-management skills
• Reliable internet connection and dedicated workspace when working remotely
• High school diploma or equivalent preferred

What We Offer

• Hybrid work environment
• Supportive team culture
• Training and ongoing coaching
• Opportunity to develop customer service and communication skills

Pay: $22.00 per hour

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers