ServiceNow Developer

**All Candidates presented MUST have 8+ years of experience.**

RESPONSIBILIITES

As an Application Developer for the ServiceNow team, you will have the following responsibilities.

Plan, execute, monitor, control, and close all technical tasks related to configuration and implementation

Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, scripting, third party software integrations, and custom application development

Leverage the ServiceNow SDK (NOW SDK) to design, build, and package scoped applications locally within Visual Studio Code Desktop, utilizing ServiceNow Fluent and modern command-line interface (CLI) tools

Utilize Now Assist for Creator generative AI capabilities to accelerate application development, automate playbook and flow generation, and streamline code creation

Update and maintain a comprehensive testing protocol for Service Now instance upgrades with the purpose of certifying all applications for use after the upgrade completes

Design, develop, test, and deploy various Service Now product needs in banking environment within SDLC

Own and drive enhancements to improve reliability and performance of existing solutions

Analysing risks, gaps in the existing environment/applications and resolve them

Drive enhancing scalability, performance, and monitoring strategies for the existing platform

Collaborating with clients in requirement gathering and providing multiple logical solutions

Challenge existing solutions, processing and suggest different ways to solve problem or improve stability

Build/improve run books for quality documentation and auditing purpose

Effectively manage projects while maintaining a high level of attention to detail adaptable to change and able to work independently and as part of a team

SKILL / EXPERIENCE

8+ years of ServiceNow platform experience preferably in development and implementation

oHands-on experience with the ServiceNow SDK (NOW SDK), including local application initialization, metadata transformation, and deploying scoped applications from a local IDE (e.g., VS Code).

oExperience leveraging Now Assist for Creator (or similar generative AI developer tools) to optimize development efficiency, code generation, and workflow automation.

oHands on experience with incident management, problem management, change management, knowledge management, service catalog, service level management (SLM), workflows and email notifications

oGood understanding of core platform features, flow designer, ACLs, server side APIs and client side APIs in ServiceNow

oGood knowledge on ATF, reports, dashboards, import sets, transformations, update sets and system clone, upgrades in ServiceNow

oHands on experience on development of custom scoped applications

oGood understanding on ITSM, CSM modules Event Management, Integrations, Orchestration

oHands on experience on working with Rest API's

oA fair understanding of MID Server Configuration, CMDB, discovery and asset management

oGood knowledge and experience on debugging, troubleshooting mechanisms in ServiceNow

oDemonstrated success at delivery of assignments with tight deadline.

oAbility to work independently, but strong team player with experience of working as part of a global team.

oSelf-starter mind set with the ability to share ideas, identify and drive opportunities.

oStrong problem analysis skills to include the use of mathematical concepts to validate results

oStrong analytical skills with the ability to collect, organize, disseminate, and present significant amounts of information with an attention to detail

oClear and concise communication with superior written and verbal communication skills.

oManage and prioritize work effectively with minimal supervision

oMust have good verbal and written communication skills with ability to articulate the technical and functional aspects of the problem to senior stakeholders.

oCoordinate and solve complex technical data and transformation issues.

oObtain and analyze/interpret business requirements to purpose sustainable solutions in Service Now.

oAnswer how to technical and application configuration questions.

oDevelop, maintain, and execute reports to ensure system operation meets performance targets.

oCreate and maintain system design and operations documentation

QUALIFICATIONS

oBachelor's Degree (or equivalent or higher) in Computer Science, Information Technology, Engineering or a related field

oFinancial Service domain knowledge whilst, not a pre-requisite is desirable

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