Technology Support Specialist

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2 days ago Requisition ID: 1413

Salary Range: $21.00 To $25.00 Annually

This is an in-person, on-site position based in Boise, Idaho.

Company Overview:

Futura Title & Escrow has established strong roots in the Pacific Northwest since entering the title insurance business in Boise, Idaho, in 1975. Our strategic focus on territorial expansion has led to a successful network of 76 branches across six states, providing comprehensive real estate services. Our subsidiaries include Alliance Title & Escrow, AmeriTitle, Kittitas Title and Escrow, Momentum Title Agency, and Pacific Alliance Title.

About the Role

Are you passionate about solving tech puzzles and helping people? Join our dynamic IT team as a Technology Support Specialist! Whether you're just starting your career or bringing years of experience, we value your unique perspective and skills.

What You’ll Do

Be the first line of support for tech issues—via phone, email, or in person

Troubleshoot hardware, software, and network hiccups

Set up and configure computers, mobile devices, and software

Use remote tools to assist users across locations

Keep detailed records in our ticketing system

Apply updates, perform backups, and support IT maintenance

Provide friendly, clear training to users

Escalate complex issues when needed

Adapt to evolving tech and team needs

What You Bring

High School Diploma or equivalent

Zero to two years of experience in information technology support or a related field; internships and academic projects are considered.

Basic experience providing technical support to end users.

Familiarity with Microsoft Office and common productivity tools.

General knowledge of computer systems, mobile devices, printers, and basic software troubleshooting.

Strong communication skills and a customer-first approach when assisting users with technical issues.

Ability to explain technical concepts to non-technical users.

Attention to detail in documenting support activity and following established procedures.

What We Offer

We believe in supporting our team across all stages of life and career. Our benefits include:

Comprehensive healthcare coverage

Retirement savings plans with company match

Generous paid time off and holiday

Professional development and training opportunities

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