Systems Support Specialist

Advanced System SupportSeeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with new building setup and staff moves.Candidate should have the ability to:Operate, maintain, and perform repairs on information technology equipment and software.Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requestsOperate, maintain, and perform repairs personal computers, laptops and peripheralsAssist with imaging, set up, and deployment of PC/Laptops and support hardware movesPay attention to detail and the ability to work with rapidly changing prioritiesProvide 2nd level help desk supportLift equipment that weighs up to 50 poundsHave a valid California Driver's License, Class CCandidate should have the knowledge of:Windows 11 and Microsoft 365 application supportActive Directory or other identity management systemImaging software and automated imaging processes using MECM/SCCMPC/Laptop deploymentsTeleworking and VPN solutionsPrinciples and practices of customer servicePrinciples and practices of troubleshooting computer system hardware and software problemFamiliarity with WAN architecture and concepts of enterprise level applications at a high levelEEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans