Customer Support Representative

Account Support Representative

Location:

Los Angeles, CA

Pay Rate:

$20.00-$21.60/hour

Contract Length:

1 year

Schedule:

Monday–Friday, 9:15 AM–6:15 PM

Job Description

We are seeking an

Account Support Representative

to provide administrative and customer account support. This position will work closely with Senior Account Executives, assist existing customers, resolve account-related issues, and help prepare proposals and other materials for prospective customers.

Key Responsibilities

Maintain ongoing relationships with existing customer accounts.

Provide day-to-day support to Senior Account Executives.

Analyze customer concerns and assist with resolving problems.

Assist with studies and analyses used to determine customer incentives.

Develop and prepare proposals for customer leads on behalf of Account Executives.

Prepare reports and process forms and other documentation.

Review and audit documents for accuracy and completeness.

Perform general administrative duties, including:

Distributing mail

Filing and maintaining records

Scanning, faxing, and duplicating documents

Typing and data entry

Processing forms

Benefits

Health insurance

Health savings account

Dental insurance

Vision insurance

Flexible spending accounts

Life insurance

Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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