Customer Service Representative

Customer Service Representative

Founded in 1928, Victor Advertising has grown to become a leading promotional product company, serving clients throughout the country from its headquarters in New Britain, Connecticut. We currently are seeking an energetic, highly organized, passionate Customer Service Representative to provide assistance to the sales team to ensure customer satisfaction.

Why Work with Us:

• Competitive rate of $20-25/hour to start and additional bonus opportunities (annual bonus, commission opportunities)
• Highly creative environment with ongoing training and development offered
• Medical Insurance
• 401k Plan Participation
• Small company environment so you can have a significant impact and real opportunities for growth
• Discounted merchandise and more!

The Position:

The Customer Service Representative is a crucial role that supports the sales team and more importantly, is accountable for the client's order experience. This position is responsible for guaranteeing that clients' orders are submitted to our preferred partner suppliers with accuracy and a sense of urgency to ensure on-time delivery. Additionally, the Customer Service Representative will collaborate with the sales team and management to identify improvements in processes and customer retention. This position will have client interaction to make certain the buying experience meets expectations from beginning to end.

About You:

Having prior experience in a detailed-oriented, fast-paced customer service role, you know how to set priorities, multi-task and work well under pressure. You are highly organized and have an eye for accuracy. Communication is one of your strengths and you'll have no problem communicating with clients, supplier partners, and internal teams. Establishing and maintaining relationships with clients comes naturally to you. You are a self-starter who takes initiative to seek answers under firm deadlines. You are punctual and willing to work so that critical items are completed for the day. Having excellent computer skills, you are proficient in using Office 360 software, and can learn proprietary order-entry management software.

We are continuing to grow and expand the business and it's an exciting time to join the team. If you are looking to join an innovative, supportive, and creative company that values its employees, we want to hear from you!