VP, Site Reliability Engineering (SRE & Observability Platform)

Job Title

The new Enterprise Platform portfolio delivers foundational technology capabilities that power secure, scalable, and innovative experiences across the organization using best-in-class tooling and standards. As the leader for the Identity & Access Management Platform, you will architect and deliver modern customer identity solutions that balance frictionless access with robust security and compliance.

What You Will Be Doing:

• Develop and execute the enterprise-wide CIAM strategy, overseeing architecture and modernization of customer identity services.
• Own authentication and authorization services, including SSO, MFA, biometrics, and password-less technologies.
• Manage the full identity lifecycle for millions of users, ensuring seamless registration, profile management, and secure account recovery.
• Partner with cybersecurity and fraud teams to implement risk-based authentication and compliance with privacy regulations.
• Lead and mentor a high-performing CIAM team, ensuring operational health and vendor management.

What You Bring:

• Leadership of enterprise-scale CIAM functions for large consumer-facing businesses.
• Hands-on expertise with modern CIAM platforms (Okta/Auth0, ForgeRock, Ping Identity).
• Mastery of identity protocols (OAuth 2.0, OIDC, SAML, SCIM, FIDO/WebAuthn).
• Experience in fraud prevention, privacy compliance, and user experience optimization.
• Strong metrics-driven approach to identity flows and business KPIs.

Educational Requirements:

• Bachelor's degree in computer science, information systems or other related technical discipline or the equivalent combination of education, training, or work experience.

What We Offer You: A Career At FIS Is More Than Just A Job. It's The Change To Shape The Future Of Fintech. At FIS, We Offer You:

• A Voice In The Future Of Fintech
• Always-On Learning And Development
• Collaborative Work Environment
• Opportunities To Give Back