Customer Service Representative

Company Description Hoboken Vets Animal Clinic, established in 2019, is a full-service veterinary practice specializing in Internal Medicine, Dentistry, Specialty Surgery, and Client Education. Located in the vibrant, culturally rich mile-square city of Hoboken, NJ, the clinic serves a diverse community of pet lovers, families, and creatives. The team is committed to delivering the best possible care for clients and their pets through compassionate service and strong medical expertise. Hoboken Vets continually strives to enhance its technology and medical protocols to provide exceptional, modern veterinary care. The clinics culture is positive, community-focused, and driven by a genuine passion for improving pets health and wellbeing.
Role Description This is a full-time, on-site Customer Service Representative role based at Hoboken Vets Animal Clinic in Hoboken, NJ. The Customer Service Representative will serve as the first point of contact for clients, greeting visitors, answering phone calls, and responding to email inquiries in a friendly and professional manner. Daily responsibilities include scheduling and confirming appointments, coordinating check-in and check-out processes, processing payments, and accurately updating client and patient records. The role also involves providing clear information about clinic services, policies, and pet care instructions, while ensuring a smooth and positive experience for clients and their animals. The Customer Service Representative will collaborate closely with veterinarians and technicians, assist with administrative tasks, and help maintain an organized, welcoming reception area.
Qualifications

• Demonstrated skills in customer service, customer support, and customer satisfaction.
• Ability to enhance the customer experience and uphold high standards of customer service.
• Strong interpersonal, communication, and active listening skills in a client-facing environment.
• Comfort working with animals and pet guardians, with a calm and empathetic approach.
• Proficiency with scheduling systems, basic computer applications, and accurate data entry.
• Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a busy clinic setting.
• Previous experience in a veterinary clinic, healthcare office, or customer-facing role is preferred.
• High school diploma or equivalent required; additional training in customer service or veterinary administration is a plus.