Configuration Analyst

DataStaff, Inc. is in need of a Configuration Analyst for a long-term contract opportunity with one of our direct clients in Raleigh, NC .

Learn more about the general tasks related to this opportunity below, as well as required skills.

* This position is hybrid; 2 days/week are onsite

Responsibilities:

Assist with provisioning and troubleshooting user accounts/issues associated with North Carolina Identity Management (NCID) in production and training environments for PATH NC.

Assist users with understanding multifactor authentication (MFA) and assist with confirming each user has successfully enrolled in MFA.

Work closely with state and county systems administrators via the ServiceNow (SNOW) ticketing system.

Assist with granting access to users so they can export reports from PATH NC.

Ability to research, analyze and interpret automated system issues

Ability to communicate clearly and concisely in oral and written form with staff at all levels using excellent telephone etiquette and skills.

Required Skills:

3 Years - Experience and knowledge of browser-based applications.

5 Years- Experience researching, analyzing and interpreting automated system problems.

1 Year - Experience working in an Application/Production Support-based (not hardware) help desk environment.

Desired Skills:

1 Year - Broad knowledge of the PATH NC application and functionality.

1 Year - Experience working with NC Identity Management (NCID) and Multi-Factor Authentication (MFA).

This opportunity is available as a W2 position with a competitive benefits package . DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. xsgimln As many of our opportunities are long-term, we also have a 401K program available for employees after 6 months.