Customer Service Representative

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Customer Service Representative

Full Time CSR Harvey, LA, US

6 days ago Requisition ID: 1123

Customer Service Representative

Our customers are counting on you to book the appointment and get our Whole Home Experts to them. We know that our Customer Service Reps are the first voice our customers will hear, so you are a priority. The Call Center is the heartbeat of our company; if you are ready to learn how a proud New Orleans Brand has grown over the last 47 years, and see the difference you make each day,

• A clear career path and the support to make it happen!
• Pay starting at $18.00 / hr
• Generous incentive structure
• Paid time off
• 401k with a company match
• 5-day work week, steady work year round
• We also pay 100% of the Health Insurance Premium for our Customer Service Reps (employee only coverage)

Our customers are counting on you to book the appointment and get our Whole Home Experts to them. We know that our Customer Service Reps are the first voice our customers will hear, so you are a priority. The Call Center is the heartbeat of our company; if you are ready to learn how a proud New Orleans Brand has grown over the last 47 years, and see the difference you make each day,

• Master our call script to sound like a pro and delight our customers!
• Turn incoming and outgoing calls into booked service appointments.
• Keep our customer databaseup-to-datewith accurate information.
• Constantly Communicate with your dispatch and leadership teams.
• Multitask like a champ and tackle any other duties that come your way.

• Customer service experience in a call center environment
• Experience working with Customer Relationship Management (CRM) system
• A positive attitude and a passion for helping people
• Inside Sales or Customer Escalation team experience is a plus!

Monday-Friday 12:00pm - 9:00pm

"For fast relief call Keefe!" Keefe’s started with a single van in the New Orleans area. Since then, we’ve grown into a trusted leader in HVAC, Electrical, Plumbing, and Generator installation and service across the Southeast Louisiana area. At Keefe's, we pride ourselves on our strong team culture and dedication to customer satisfaction. We invest in ongoing training and development, ensuring you have the tools and support to succeed. Many come to Keefe's looking for a job; they stay because they find a career with a company that values their hard work and commitment to excellence.