Application Support Engineer

Application Support Engineer Boston, MA

Required Technology and Skills Serve as a subject matter expert for the firm’s core legal applications, with primary responsibility for iManage and Aderent systems.

Provide Tier 2/Tier 3 support, troubleshooting application issues, diagnosing root causes, and ensuring timely resolution.

Manage application configuration, updates, enhancements, and integrations in partnership with IT and vendor teams.

Develop and maintain SQL queries, stored procedures, scripts, and integrations to support application operations, reporting, and data migrations.

Support API-based workflows and automation between iManage, Aderent, and other firm systems (e.g., intake, time & billing, HRIS).

Support data governance, security, permissions across iManage and Aderent platforms.

Collaborate with KM, Legal Engineering, and Practice Support teams to optimize document lifecycle processes.

Qualifications 5+ years of experience supporting and administering enterprise applications in a law firm or similar professional services environment.

Hands‑on experience with iManage Work, iManage Control Center, iManage Records Manager, and Aderent.

Strong proficiency in SQL (queries, stored procedures, data analysis, reporting).

Experience with integrations, APIs, and automation tools.

Experience with iManage and modern authentication/identity management.

Exposure to PowerShell, Python, or Okta workflow.

Bachelor’s degree in Information Systems, Computer Science, or related discipline.

Compensation $125,000-150,000

Bonus

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