Service Developer

Senior ServiceNow Developer / ITSM Solutions ConsultantLocation: Washington, DC (Hybrid Role) Position Type: Contract (08-10-2026 to 08-10-2026) Rate: DOEKey ResponsibilitiesStrategic Advisory & Business Analysis: Act as the primary liaison between business stakeholders and technical teams to gather, analyze, and document complex business requirements.Process Optimization: Evaluate existing business processes and design scalable, modern workflows that maximize the value of Enterprise Service Management (ESM).Core Platform Development: Configure, customize, and develop robust solutions within the ServiceNow platform, ensuring alignment with architectural best practices.AI & Automation Drive: Lead the adoption and implementation of ServiceNow's advanced features, including ITSM Pro, Automation, and AI-driven capabilities via Now Assist.Solution Architecture: Translate high-level business objectives into technical designs that are scalable, maintainable, and minimize technical debt.Change & Adoption Support: Facilitate platform training, create documentation, and support organizational change management to ensure high user adoption of new features.QualificationsExperience: Minimum of 5–7 years of hands-on experience in ServiceNow development, configuration, and implementation, with a proven track record in a senior or consultative role.Technical Expertise: Deep knowledge of the ServiceNow ITSM suite, workflow configuration, scripting (JavaScript), and integration points.AI & Advanced Features: Direct experience or strong working knowledge of ServiceNow ITSM Pro features, automation tools, and Generative AI capabilities (Now Assist).Consultative Skills: Exceptional business analysis, requirements gathering, and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.Education & Certifications: Bachelor's degree in Computer Science, Information Systems, or a related field; ServiceNow Certified Application Specialist (CAD) or Certified Implementation Specialist (CIS-ITSM) strongly preferred.Location/Clearance: Ability to work on-site/hybrid in the Washington, D.C. area (and meet any specific client-side clearance or public trust requirements if applicable).