Systems Engineer

HI-TEX Solutions is a Texas based Managed Service Provider and cybersecurity focused technology partner serving organizations nationwide for more than twenty years. We specialize in managed IT services, cybersecurity, compliance, cloud infrastructure, and technology modernization for organizations operating in highly regulated and operationally critical environments.

Our client base includes healthcare organizations, financial services firms, legal practices, first responders, government entities, and growing mid market businesses that depend on secure, reliable, and scalable technology environments.

Our technical team is built around accountability, ownership, continuous improvement, and customer experience. We pride ourselves on delivering enterprise level technical expertise with a responsive, relationship driven approach.

Position Overview The Systems Engineer role at HI-TEX Solutions is a senior engineering and client facing position responsible for designing, implementing, securing, and optimizing modern IT infrastructure across a diverse managed services client base. This role combines infrastructure engineering, cloud architecture, cybersecurity integration, automation, project execution, and strategic client engagement.

Systems Engineers work closely with internal leadership, Account Managers, project teams, and service delivery teams to ensure customer environments remain secure, standardized, scalable, and aligned with operational and business goals.

This role serves as both a technical subject matter expert and a strategic technology advisor for assigned client accounts.

The ideal candidate is highly experienced with Microsoft cloud technologies, cybersecurity platforms, infrastructure modernization, automation, virtualization, networking, and compliance focused environments.

Key Responsibilities Design, deploy, and support modern Microsoft infrastructure solutions across client environments

Lead implementations involving Microsoft 365 E3, Microsoft Entra ID, Intune, Autopilot, Conditional Access, endpoint security, and hybrid identity environments

Design and standardize secure infrastructure configurations across managed customer environments

Lead infrastructure modernization projects including server migrations, cloud transformations, virtualization upgrades, and platform consolidations

Support Microsoft Azure infrastructure, AWS infrastructure, hybrid cloud environments, and cloud migration initiatives

Implement secure networking solutions utilizing platforms such as WatchGuard, Calyptix, and Unifi

Design and maintain scalable endpoint management and device lifecycle solutions

Cybersecurity & Compliance Engineering Integrate and support cybersecurity solutions including Duo MFA, ThreatLocker, Trend Micro Vision One, endpoint security, and security monitoring platforms

Participate in security hardening, vulnerability remediation, and operational risk reduction initiatives

Assist with customer environments subject to SOC 2, HIPAA, CJIS, NIST, and compliance related operational standards

Support implementation of security baselines, Conditional Access policies, DLP strategies, and endpoint compliance standards

Collaborate with leadership on security focused infrastructure planning and remediation efforts

Automation, Monitoring & Operational Efficiency Develop advanced automation workflows utilizing ConnectWise Automate, PowerShell, Action1, and related operational platforms

Assist with standardization and lifecycle management initiatives utilizing Intune and reporting platforms

Collaborate with service delivery leadership to improve onboarding, offboarding, monitoring, and operational workflows

Optimize infrastructure monitoring, alerting, and proactive maintenance strategies utilizing PRTG and related tools

Identify opportunities to reduce operational friction through automation and process improvement

Strategic Client Partnership Serve as the technical subject matter expert for assigned strategic client accounts

Partner closely with Account Managers to align customer technology strategy with operational and business goals

Participate in QBRs, roadmap planning sessions, onsite meetings, and strategic technology discussions

Assist with project discovery, infrastructure assessments, budgeting conversations, and technical planning initiatives

Build trusted advisor relationships with client leadership and technical stakeholders

Contribute technical guidance during onboarding, escalations, renewals, and growth planning activities

Project Delivery & Technical Leadership Lead technical deployments and infrastructure projects from discovery through implementation and handoff

Ensure deployed environments meet operational, security, and documentation standards

Create and maintain technical documentation, SOPs, deployment runbooks, standards, and implementation procedures

Collaborate with project management and leadership teams to ensure projects are delivered on time and within scope

Act as a senior escalation resource for advanced technical issues and infrastructure related incidents

Provide mentorship, coaching, and technical guidance to Level 1, Level 2, and Level 3 technical staff

Conduct internal training sessions and knowledge sharing initiatives

Assist with ticket reviews, troubleshooting guidance, and operational best practices

Contribute to team development initiatives and continuous improvement efforts

Support a culture of accountability, professionalism, technical excellence, and customer success

Required Skills & Experience Advanced experience with Microsoft 365, Microsoft Entra ID, Intune, Conditional Access, and endpoint management

Strong experience designing and supporting Windows Server and hybrid cloud environments

Experience with Microsoft Azure infrastructure and cloud migration projects

Strong understanding of cybersecurity best practices, endpoint security, MFA, and operational security standards

Experience with networking technologies including firewalls, VPNs, VLANs, switching, routing, and wireless infrastructure

Experience with virtualization technologies including Hyper V and VMware

Advanced PowerShell scripting and automation experience

Experience with infrastructure monitoring, RMM, and automation platforms

Strong troubleshooting and infrastructure design skills

Excellent verbal and written communication skills

Strong customer relationship management and presentation skills

Ability to manage multiple projects and priorities simultaneously

Strong ownership mentality and attention to detail

Ability to work independently while collaborating effectively across teams

Experience working within a Managed Service Provider environment

Preferred Qualifications Microsoft certifications such as Azure Administrator, Microsoft 365 Administrator, Security certifications, or related infrastructure certifications

Experience with ConnectWise Manage, ConnectWise Automate, PRTG, Trend Micro Vision One, ThreatLocker, Duo, or similar platforms

Experience supporting compliance driven organizations and regulated industries

Familiarity with SOC 2, HIPAA, CJIS, NIST, or related compliance frameworks

Experience with SharePoint migrations and Microsoft cloud modernization initiatives

Experience with Elevate UCaaS or VoIP platforms

Experience with Power BI reporting and operational analytics is a plus

Amazon Web Services experience is a plus

What Success Looks Like Delivering successful infrastructure and cloud projects on time and within scope

Maintaining high customer satisfaction and trusted advisor relationships

Improving infrastructure security, operational maturity, and standardization across client environments

Driving operational efficiency through automation and process improvement

Contributing to strategic technology planning and customer success initiatives

Providing effective mentorship and technical leadership across service delivery teams

Maintaining accurate and complete technical documentation standards

Demonstrating professionalism, accountability, and technical excellence in customer engagements

Why Join HI-TEX Solutions At HI-TEX Solutions, you will work alongside experienced engineers supporting a wide range of technologies, industries, and security focused environments. Our team is deeply involved in modern cloud infrastructure, cybersecurity, compliance initiatives, automation, and enterprise technology operations.

We believe in investing in our people, developing technical expertise, and creating opportunities for long term career growth.

You will have the opportunity to:

Lead impactful infrastructure and cloud modernization projects

Work with modern Microsoft, cybersecurity, and automation technologies

Participate in strategic customer engagements and technical planning initiatives

Contribute to cybersecurity and compliance focused operational environments

Collaborate with experienced technical and leadership teams

Build a long term engineering and leadership career path within a growing organization

If you are passionate about infrastructure engineering, cloud technologies, cybersecurity, automation, and solving complex business challenges through technology, we encourage you to apply.

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