Desktop and Cloud Services Tech Support

Benefits:

401(k) matching

Competitive salary

Dental insurance

Donation matching

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup.

We are looking for a Desktop & Cloud Services Service Desk Technician to provide on-site and remote support for our clients. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you!

Qualifications:

A history of providing phenomenal service to customers

Passion for learning new technology

Ability to communicate effectively with both technical and non-technical customers

Self-driven with high levels of personal responsibility

Ability to keep cool and collected when dealing with critical issues

High sense of urgency

Attention to detail

Professional and Polite

Outstanding problem solving and critical thinking skills

Excellent interpersonal, written, and oral communication skills

Type at least 30 to 40 words per minute

2+ years' experience configuring and repairing Microsoft Windows-based computers including:

Windows Desktop Operating Systems from Windows 7 to most current version

Windows Server Operating Systems from Windows Server 2008 to most current version

Office versions from Office 2010 to most current version

Basic experience with Microsoft Active Directory Users & Computers

Additional desired qualifications:

A+ Technical Certification or equivalent experience required

Experience with ConnectWise suite of management tools

Networking equipment configuration from such vendors as Cisco, SonicWall, and Ruckus

Responsibilities:

Provide remote and on-site technical support for our clients

Watch for and identify things that can be improved for our clients through training, hardware, or software

Provide user account support in Microsoft Active Directory

Configure, service, and repair Windows-based computers

Configure networking, hardware, and software

Troubleshoot and resolve networking, hardware, and software issues

Printer troubleshooting and configuration

Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues

Maintain IT-related asset inventory for clients

Serving as primary contact for 3rd party vendors

Maintain high level of customer satisfaction

Adhere to quality standards set by company

Represent company in a professional and ethical manner

#J-18808-Ljbffr