Office Manager

Office Manager Hot Job

Glen Burnie, MD 21061

Overview Salary Range $19.23 - $19.23 Hourly Position Type Full Time

Description COME GROW WITH US TODAY!

At Ashley Furniture, we're looking for a dynamic, organized, and customer-focused Retail Office Manager to become the operational heartbeat of our store.

This role is more than managing office operationsit's about supporting the retail team, delivering exceptional customer experiences, and ensuring the store runs efficiently every day. You'll serve as a trusted leader, helping staff succeed while resolving customer concerns with professionalism and confidence.

If you're ready to take the next step in your leadership career with a company that values growth, teamwork, and excellenceapply today for immediate consideration!

About Us Ashley Furniture is a leader in the home furnishings industry, committed to providing stylish, high-quality products and outstanding customer service. We foster a supportive environment where team members can build rewarding careers and continue growing professionally.

With over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts, we offer exciting opportunities to grow with a trusted and recognized brand.

Essential Duties & Responsibilities (Additional duties may be assigned.)

Greet customers warmly and professionally

Support sales staff by finalizing customer transactions efficiently

Resolve customer concerns both in person and over the phone

Handle escalated customer service situations with professionalism

Prepare and manage office staff schedules

Maintain thorough knowledge of office policies and procedures

Review and process customer order updates and modifications

Record accurate customer order details and notes

Process cash, credit card, and check transactions in accordance with company policies

Generate and maintain operational reports

Review sales orders daily for accuracy and completion

Support sales floor operations including pricing, tagging, promotions, and organization as needed

Complete daily closeout procedures and cash reconciliation

Track office supply inventory and submit quarterly supply requests

Train and onboard new office team members on company systems and policies

Manage and process all new hire paperwork and ensure timely submission to HR

Ensure office staff complete daily responsibilities and maintain compliance with company policies

Maintain assigned schedule and attendance expectations

Attend all required meetings

May serve as a Key Holder when assigned

Supervisory Responsibilities Manages office staff (Customer Service Representatives) and, in the absence of the Store General Manager or Sales Manager, may assume responsibility for all store personnel.

Carries out supervisory responsibilities in accordance with company policies and applicable federal and state employment laws.

Qualifications Strong basic math skills (discounts, percentages, commissions, and calculations)

Ability to multitask and prioritize effectively

Motivated with the ability to perform under pressure

Strong interpersonal and leadership skills

Commitment to company goals and operational excellence

Ability to identify problems, gather information, and develop solutions

Excellent verbal communication and customer service skills

Ability to communicate effectively with customers, vendors, management, and team members

Education & Experience High School Diploma preferred

Proficiency in Microsoft Outlook, Word, and Excel within a Windows environment

Office Management experience: 2 years preferred

Customer Service experience: 2 years preferred

Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Requirements may include:

Frequent standing and walking

Occasional sitting, climbing, balancing, stooping, kneeling, and crouching

Regular use of hands and arms

Ability to lift and move up to 25 pounds

Close, distance, color, peripheral, and depth vision capabilities

Job Type Full-Time

Benefits 401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

Paid Time Off (PTO)

Employee Discount

Schedule Day Shift

Evening Shift

Holidays

Weekend Availability

Join Ashley Furniture and become part of a team that values excellence, innovation, growth, and customer satisfaction.

Regency Management Services is an Equal Employment Opportunity (EEO) / ADA Employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees.