Oxford Solutions
Pittsburgh / Global
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Pittsburgh / Global
Customer Service Rep - Call Center Agent
Onsite. (6 months contract to hire) This is a customer service position working onsite in a call center providing support to retail customers. Responsibilities
Respond to a queue of customer service tickets via email.
Look up and track customer orders and research customer loyalty account inquiries.
Work with internal teams to find answers and resolve customer issues.
Provide clear, concise, and professional written responses to customers.
Maintain thorough and accurate documentation of customer interactions and resolutions.
Qualifications
Prior customer service experience preferred
Strong written communication skills via email.
Ability to research issues and collaborate with internal teams.
Strong multi-tasking skills (working multiple tickets and issues)
Good documentation skills to track and resolve inquiries.
Must be reliable and dependable
Comprehensive training will be provided to ensure you are well-prepared for success in this role.
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