IT-Capability Manager

Job Summary Enterprise Healthcare client has an immediate opening for a highly motivated IT-Capability Manager to join their dynamic and growing team. Location Telecommute Job Type Contract Salary $22 - 32 per hour Work Hours 8am to 5pm Education Bachelors Responsibilities

Manage clinical alert content management capabilities that support the lifecycle of clinical alert logic packages, including intake, prioritization, documentation, maintenance tracking, deployment readiness, and operational monitoring. Develop and maintain a clear understanding of how specific alert logic packages are used across clinical programs, clients, populations, operational workflows, and reporting needs. Create, enhance, and manage operational and performance reporting dashboards, and recurring metrics that support alert library governance, maintenance planning, utilization insights, quality monitoring, and leadership visibility. Partner with other key cross-functional stakeholders, such as clinical pharmacists, program owners, analytics, technology, operations, to clarify manage operational dependencies, reporting requirements, and issue-resolution needs. Design and maintain streamlined development and maintenance processes for team, including standard work, intake tracking, process documentation, role clarity, status reporting, and escalation pathways. Support annual and ad hoc maintenance processes by organizing review schedules, tracking progress, coordinating business inputs, documenting outcomes, and identifying opportunities to improve. Analyze operational data, alert utilization, maintenance activity, issue trends, and performance indicators to identify root causes, emerging risks, process gaps, and opportunities for scalable improvement. Coordinate quality control, post-implementation validation, and issue-resolution activities related to content management processes, ensuring results are clearly documented and escalated when needed.

Qualifications

Bachelors

Skills

reporting packages issue tracking MS Excel Outlook PowerPoint Word operational data performance reporting flexible analytical Strong analytical skills communication skills Coordinate leadership highly motivated self-starter clinical clinical programs content management dashboards operational dashboards presentation deployment readiness documenting processes governance healthcare operations healthcare maintenance maintenance processes maintenance activity maintenance planning metrics PBM pharmacy benefit management pharmacy programs process management manage multiple projects quality monitoring quality control regulatory requirements schedules product stakeholders emerging risks time management identify trends operational workflows process documentation

Equal Opportunity Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including:

medical prescription dental vision AD&D life insurance offerings short-term disability 401K plan

This posting is open for thirty (30) days. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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