Service Advisor Customer Service

Overview

We are looking for a customer service representative to attract potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction in a retail store engaged in selling tires and related automotive parts and mechanical services.

Responsibilities

• Meet sales goals and deliver world‑class customer experience from beginning to end. Identify customer needs and accurately gather client information to coordinate service with technicians.
• Deliver exceptional customer service while listening and consulting customers.
• Excellent phone skills driving sales and setting appointments for the store.
• Follow up with customers regarding requested services, estimated completion times, etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Work within a team environment while aligning with the company's vision, purpose, core values, and employee creed.
• Oversee technicians’ inspections, diagnosing and repairing domestic, European, and Asian cars and light trucks.
• Maintain inventory counts and overall cleanliness and organization of the store.
• Perform other duties as assigned.

Qualifications

• A minimum of 2 years of sales or customer service experience.
• General automotive knowledge.
• Excellent customer service disposition.
• Good communication skills.
• Leadership ability.
• Team orientation.
• Ability to work a flexible retail schedule including weekends, evenings, and holidays.
• Valid driver’s license.

Benefits

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Employee discounts
• Flexible schedule
• Paid time off
• 5 Day work week
• Great Work Environment
• Closed on Sundays
• Paid Vacation
• Sick Pay
• On Site Training