Educational Technology Support

Technology Support Engineer – K-12 Education

Location: Sacramento, California

Employment Type: Full-Time, Onsite

Salary Range: $75,000 - $85,000 annually, depending on experience

About Eclipse Integrated Systems

Eclipse Integrated Systems is a technology services and consulting firm focused on supporting independent schools and educational institutions. Our team provides technology leadership, cybersecurity, infrastructure engineering, cloud services, help desk support, and strategic technology planning for K-12 organizations.

We believe schools deserve both strong onsite support and access to a broader team of specialists. Our model combines dedicated onsite personnel with the expertise of senior engineers, cybersecurity professionals, and technology leadership resources.

Position Overview

Eclipse Integrated Systems is seeking an experienced Technology Support Engineer to join our K-12 Technology Leadership Team supporting a premier independent school in Sacramento, California.

This is a full-time onsite position responsible for providing day-to-day technology support for faculty, staff, and students while serving as the primary onsite technology resource for the school community.

This is not a standalone role.

The successful candidate will be supported by Eclipse's broader team of technology professionals, including:

Senior Systems Engineers

Network and Infrastructure Engineers

Cybersecurity Specialists

Help Desk Resources

Project Management Resources

Application Specialists

Fractional Technology Leadership

The onsite Technology Support Engineer will focus on building relationships, supporting users, managing school technology systems, coordinating projects, and ensuring the daily success of technology operations while leveraging the expertise of the larger Eclipse team for advanced technical support, infrastructure projects, cybersecurity, and strategic initiatives.

Primary Responsibilities

End User Support

Provide exceptional onsite support for faculty, staff, and students.

Troubleshoot hardware, software, network, printing, and classroom technology issues.

Assist users with educational applications and cloud services.

Support onboarding and offboarding of employees and students.

Provide technology assistance during school events as needed.

Apple Device Administration

Manage and support Apple MacBooks, iPads, Apple TVs, and related Apple technologies.

Administer Apple School Manager.

Manage device enrollment, provisioning, and lifecycle management.

Deploy applications, profiles, policies, and updates through Jamf.

Assist with device inventory, refresh cycles, collection, and redeployment.

Support annual student device deployment and collection programs.

Educational Technology Support

Support educational technology platforms used by faculty and students.

Assist with Student Information Systems and Learning Management Systems.

Support classroom technology and instructional technology initiatives.

Work with faculty to resolve technology issues impacting teaching and learning.

Assist with annual student promotions, graduations, and rollover procedures.

Technology Operations

Maintain accurate asset inventories and documentation.

Coordinate with vendors and third-party providers.

Participate in technology projects and summer initiatives.

Escalate advanced issues to Eclipse engineering resources when appropriate.

Assist with testing, implementation, and deployment of new technologies.

Required Qualifications

Required Experience

Minimum 3 years of professional technology support experience.

Minimum 2 years of Apple device administration experience.

Previous experience working in a K-12 school, independent school, college, university, or educational technology environment.

Experience supporting faculty, staff, and students.

Experience working within a one-to-one device environment.

Required Technical Skills

Hands‑on experience administering Apple devices in a managed environment.

Experience using Jamf for Apple device management.

Experience using Apple School Manager.

Experience supporting macOS and iPadOS.

Experience supporting Google Workspace and/or Microsoft 365.

Experience with device deployment, enrollment, and inventory management.

Strong troubleshooting and problem‑solving abilities.

Required Professional Skills

Strong customer service and communication skills.

Ability to prioritize and manage multiple requests.

Ability to work effectively in an educational environment.

Ability to document procedures and maintain accurate records.

Ability to manage daily onsite responsibilities while collaborating with and escalating to Eclipse's broader technical team when appropriate.

Preferred Qualifications

Candidates with the following experience are strongly preferred:

Jamf certifications.

Apple certifications.

Google Workspace for Education administration.

Microsoft 365 administration.

Blackbaud experience.

Veracross experience.

FACTS SIS experience.

PowerSchool experience.

Securly experience.

GoGuardian experience.

ParentSquare experience.

Raptor visitor management experience.

Classroom AV and instructional technology support.

Wireless networking experience.

Cybersecurity experience.

Asset management and inventory control experience.

Team Support Structure

Although this position is located onsite at the school, the candidate will work as part of the Eclipse Technology Leadership Team and will have access to extensive support resources.

The role is supported by:

Eclipse Help Desk Team

Senior Systems Engineers

Network Engineers

Infrastructure Specialists

Cybersecurity Resources

Project Management Resources

Fractional Technology Leadership

The onsite engineer is not expected to independently design, implement, or troubleshoot every technology system at the school. Complex infrastructure, cybersecurity, networking, cloud, and strategic initiatives are supported by the broader Eclipse team.

The successful candidate will be empowered to focus on delivering excellent onsite support while having access to escalation resources whenever needed.

What We Offer

Competitive salary

Health benefits

Paid time off

Professional development opportunities

Access to senior engineering and cybersecurity resources

Opportunity to work in a collaborative educational environment

Career growth within a rapidly growing K-12 technology organization

Direct involvement in meaningful educational technology initiatives

Equal Opportunity Employer

Eclipse Integrated Systems is an equal opportunity employer and values diversity in the workplace. We encourage qualified candidates from all backgrounds to apply.

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