Customer Service Representative

Customer Support Associate

Pinnacle Custom Signs in Buford, a growing commercial sign company, is currently looking for a reliable, highly motivated, individual for a Customer Support Associate. This position primary responsibilities include interacting with customers on the phone and in person, getting details of what customers are looking for, and entering sales orders for customers as directed by the sales team. The person must have a can-do attitude and professional demeanor.

Essential Duties & Responsibilities

• Answer incoming phone calls from customers and either answering questions or passing information onto the appropriate sales person.
• For repeat customers, cloning and entering orders for standard products.
• Meeting with walk in customers to determine their needs.
• Notify customers of order readiness for pickup and or scheduled installation.
• Filing of completed orders paperwork.
• Other duties required by supervisor.

Job Requirements & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job Knowledge - Exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others.
• Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Compensation: $15.00 - $18.00 per hour

Pinnacle Custom Signs is a growing, family-owned & operated commercial sign company located in Buford, GA. The company started in September of 2011 as local provider of commercial graphics for businesses primarily in the metro-Atlanta area and has grown to a company that manufactures and installs commercial signs of all types with a national presence. Our mission is to be our customers' first choice for all their signage needs, no matter how large or small, by providing quality products and excellent customer service. We operate our company based on five core values that we use to evaluate our employees, customers and suppliers. Those core values are:

• Driven to be the best,
• Provide Excellent Customer Service,
• Pride of workmanship through attention to detail,
• Positive Attitude to achieve success, and
• Have fun being a part of a team.

If you like working with a team of people who have these values, consider joining our team.