Service Manager

Job Details: Job Location: Riverside, CA 92504, Position Type: Full Time, Salary Range: $70,304.00 - $325,326.00 Base+Commission/year, Hyundai Service Manager

Riverside Metro Auto Group – Riverside, CA

Full-Time

Riverside Metro Auto Group is seeking a motivated Hyundai Service Manager to lead our Hyundai Service Department.

We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.

While Hyundai experience is preferred, it is not required. We are willing to train and develop the right individual who demonstrates strong leadership, work ethic, automotive knowledge, and a genuine desire to grow.

This is an excellent opportunity for someone who is ready to take ownership of an operation, develop a team, and make an impact.

The Opportunity At Riverside Metro Auto Group, we are looking for more than someone to simply manage the day-to-day operation. We want a leader who will take ownership, develop the people around them, identify opportunities, and drive measurable results.

Hyundai experience is a plus, but attitude, leadership ability, work ethic, and the desire to grow matter to us. We are prepared to invest in and develop the right person.

Riverside Metro Auto Group is an Equal Opportunity Employer.

What You'll Be Responsible For Lead, coach, and develop Service Advisors, Technicians, and support staff

Drive department performance in labor sales, gross profit, hours per RO, technician productivity, and efficiency

Improve and maintain strong CSI and customer retention

Manage the daily service drive and shop workflow

Establish clear performance expectations and hold the team accountable

Recruit, train, motivate, and retain high-performing employees

Monitor departmental KPIs and implement action plans when opportunities are identified

Ensure compliance with Hyundai warranty policies, procedures, and manufacturer standards

Work closely with the Parts Department and other dealership departments to improve overall Fixed Operations performance

Handle escalated customer concerns professionally and effectively

Maintain a culture focused on teamwork, communication, urgency, accountability, and continuous improvement

Qualifications: What We're Looking For We are looking for a strong automotive professional who understands that a successful service department is built around people, processes, accountability, customer satisfaction, and profitability.

Automotive dealership service experience

Service management or leadership experience preferred

Hyundai experience preferred, but not required

We are willing to train and develop the right person

Strong leadership skills with the ability to coach, motivate, and develop people

Understanding of dealership Fixed Operations KPIs

Strong customer service and problem-solving skills

Excellent communication and organizational skills

A positive, hands-on leadership approach

Desire to learn, grow, and take on greater responsibility

Ability to perform effectively in a fast-paced dealership environment

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