Program Manager

Program Manager

Our client is seeking an experienced Program Manager to join a rapidly growing Digital Program Office supporting enterprise wide digital transformation initiatives. This team was established to drive some of the organization's highest priority strategic programs within the Digital organization, spanning AI, Personalization, and Digital Platform. Successful candidates will be comfortable operating in highly visible environments, influencing without authority, working with executive stakeholders, and taking ownership of ambiguous, fast moving initiatives.

Responsibilities:

• Lead strategic cross functional & transformational programs within the Digital organization involving multiple teams and executive stakeholders.
• Drive program execution from planning through delivery while proactively identifying and mitigating risks.
• Facilitate cross functional meetings, decision making, issue resolution, and program governance.
• Build strong relationships across technical and non technical organizations to drive alignment and execution.
• Develop executive level status reports, presentations, dashboards, and leadership communications.
• Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations teams in support of Digital priorities.
• Track program milestones, dependencies, risks, and key decisions.
• Support value realization activities by helping define KPIs, measure outcomes, and communicate business value for AI, Personalization, and Digital Platform initiatives.
• Help establish scalable program management processes and operational best practices.
• Adapt responsibilities based on changing business priorities and organizational needs.

Required Qualifications:

• 7+ years of Program Management experience leading complex enterprise initiatives.
• Demonstrated experience managing programs involving multiple business units and cross functional stakeholders.
• Strong facilitation and meeting leadership skills.
• Exceptional written and verbal communication skills with experience creating executive level communications.
• Proven ability to build relationships across business and technical organizations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience managing risks, issues, dependencies, and executive reporting.
• Comfortable working in fast paced environments with evolving priorities.
• Self starter capable of operating independently with minimal direction.

Preferred Qualifications:

• Telecommunications industry experience preferred.
• Experience with AI/ML driven products or platforms is a plus.
• Personalization or recommendation engine program experience is a plus.
• Digital platform modernization or re platforming experience is a plus.
• Experience supporting enterprise data, AI, or digital transformation initiatives.
• Experience working within PMOs or Transformation Offices.
• Familiarity with Agile, Waterfall, and hybrid delivery methodologies.

Ideal Candidate:

The ideal candidate is someone who enjoys solving ambiguous problems and is comfortable wearing multiple hats. One day may involve facilitating executive steering committee meetings on AI strategy, another may require documenting requirements for a Personalization initiative, coordinating UAT for a Digital Platform release, or building executive communications for senior leadership. This individual should be equally comfortable:

• Leading enterprise wide digital programs
• Building executive presentations and communications
• Working across business and technical organizations
• Managing competing priorities in a dynamic environment

Types of Programs Supported Examples of initiatives may include:

• AI Strategy and Enablement
• Personalization and Recommendation Engine Programs
• Digital Platform Modernization and Enablement

Key Success Factors:

• Builds trust quickly across organizations
• Thrives in ambiguous environments
• Proactive leadership skills
• Strong executive presence
• Excellent communicator
• Highly organized and detail oriented
• Influences without direct authority
• Takes ownership and drives outcomes
• Flexible and willing to assume different responsibilities as business needs evolve

Employment Practices:

VLink is an equal opportunity employer committed to fostering an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Employment is contingent upon successful completion of a background check. This job application process may use AI-powered tools to assist in screening and evaluating applications based on objective, job-related qualifications. AI is used solely to support the recruitment process and all final hiring decisions are made exclusively by our human recruitment team. Applicant information will be handled in accordance with VLink's privacy policy.