Information Technology Manager

Cronin is a growing, fully integrated advertising and marketing agency based in Connecticut. We leverage the power of creativity to differentiate brands and drive sales. We’re known for combining visionary thinking with award-winning creative execution to deliver work that drives measurable impact. We’re an independent agency with global, national, and regional clients and part of a global network of 60 independent agencies. Our team is talented, committed, ambitious, and real – we’re invested in the work and each other. A key point of difference is our leadership model – our leaders empower and enable your growth. Learn more at www.cronin-co.com.

About You

You're a people-first technologist who genuinely enjoys showing up, working alongside colleagues at every level, and making their lives easier through smart, modern solutions. You don't just resolve issues, you look for ways to improve how people work, and you bring those ideas forward.

Above all, you're someone we can rely on to own it. Because you'd be our sole in-house technology expert, you're comfortable being the authority: diagnosing what's really going on, asking the right questions, and running with solutions without needing to be guided. You follow through, you go beyond the ask, and "no" is rarely your first response.

You do the right thing for the right reason. You've earned trust through consistency, integrity, and genuine commitment to the people you serve, and you understand that confidentiality isn't just a policy, it's a standard you hold yourself to without exception.

POSITION OVERVIEW

The IT Manager is our internal technology authority, the person who owns the systems and workflows that keep the agency running. At the heart of this role is deep ownership of our Microsoft 365 and SharePoint environment: not just administering it, but governing it well, cleaning up and structuring it thoughtfully, and unlocking capabilities that make the whole agency work better. You'll also own our SaaS portfolio and serve as the primary liaison with our Managed Service Provider (MSP), who handles infrastructure, security monitoring, and 24/7 support.

Day to day, you'll provide friendly on-site support while working at a higher level to drive process improvement and technology efficiency. This role blends hands-on problem solving with real systems thinking, ideal for someone equally comfortable resolving an issue on the spot and shaping what the business needs next. Because you'll be our only in-house IT resource, self-sufficiency and genuine platform expertise matter more here than in a role with a team to lean on.

Job Responsibilities

Microsoft 365 & SharePoint (the core of the role)

Own, administer, and continuously improve our Microsoft 365 environment, with genuine depth in SharePoint architecture, permissions, governance, and adoption

Bring order to an environment that grew organically, standardizing structure, tightening permissions, and moving toward smarter, metadata-driven organization

Identify and put to work M365 capabilities we're underusing to improve collaboration and efficiency

Process Improvement & Forward Thinking

Look beyond keeping things running to making them better, using tools like Power Automate and Power BI to streamline workflows and reporting

Partner with departments to spot inefficiencies and deliver solutions, bringing ideas to the table before problems arise

Connect our tools and systems so the agency runs more smoothly and cohesively

MSP Relationship Management

Serve as the primary liaison with our MSP, reviewing Statements of Work, holding them accountable to service commitments, and representing the agency in performance reviews

Escalate and track open issues to resolution, and help bring appropriate work in-house over time

Lead active initiatives including Intune/MAM implementation, BYOD rollout, and ongoing cybersecurity improvements

SaaS & Software Portfolio

Own the full software portfolio, auditing for redundancy, eliminating unused licenses, closing gaps, and ensuring every platform earns its place

Manage vendor relationships, renewals, and contract terms

Documentation & Knowledge Management

Build and maintain clear IT documentation and SOPs so institutional knowledge lives with the organization, not any one person

Keep documentation current as systems and processes evolve

Asset Management & Device Lifecycle

Maintain an accurate IT asset inventory and manage the full device lifecycle, from procurement and configuration through retirement

On-Site Support & Employee Experience

Provide responsive, friendly support for devices, peripherals, and workplace technology

Own the new-hire technology experience so every employee is set up and ready from day one

Qualifications & Skills

Required

Strong, hands-on Microsoft 365 administration experience with real depth in SharePoint, plus Teams, Entra ID, and Intune, this is the heart of the role, and genuine platform fluency (not just surface familiarity) is what we're looking for. Microsoft certifications a plus.

Experience managing an MSP or vendor relationships, including contract review, accountability, and escalation

Experience auditing and managing a multi-platform SaaS environment

A track record of not just maintaining systems, but improving them, process improvement, automation, or reporting work you've driven yourself

Experience building and maintaining IT documentation and SOPs

Strong project management and follow-through across competing priorities

An exceptional communicator who can make technical things clear for non-technical people at every level

Solid grounding in cybersecurity best practices, endpoint, and device lifecycle management

5+ years in IT, with time spent as the lead or go-to technical resource, what matters most is demonstrated ownership of a Microsoft 365 environment, not just years on the job

Bachelor's in IT, Computer Science, or related field, or equivalent hands-on experience

Nice to Have

Experience administering Google Workspace (we have a Google-to-M365 transition on the horizon)

Hands-on experience with Power Automate, Power BI, or similar automation and reporting tools

Familiarity with Intune/MAM, BYOD, and Cisco Duo

Experience in advertising, marketing, or creative services

Hands-on experience with AI tools and implementation

Who You Are

A builder and doer who rolls up their sleeves without being asked

A systems thinker who sees how technology, operations, and business goals connect

A pragmatic problem-solver who finds solutions rather than just surfacing them

Self-sufficient and trustworthy, someone who can be the technology authority in a company where leadership isn't technical

Collaborative and service-oriented, genuinely committed to the people around them

Adaptable and curious, comfortable with change in a fast-paced creative environment

Reports to: AVP, Culture and People Operations

We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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