Client Care Coordinator

Just Mind is currently hiring a Full-Time Client Care Coordinator to handle new client intakes and scheduling coordination for our large group counseling practice. We are looking for a highly organized and efficient worker with excellent communication skills to work as part of our Client Care team during Monday-Friday business hours. May work mostly remotely combined with 1-2 days in the office. Must reside in the Austin area.

Pay is $22/hour, with health benefits, 401(k) with matching, paid holidays, and paid time off. Customer service or sales experience helpful with preference given to applicants with experience or interest in the mental health field. Training may begin in November at a part-time capacity, with transition to full-time hours by December.

Qualified applicants should be equipped for the following skills/tasks:

Respond to new client inquiries in a quick and timely manner utilizing our customer relations management (CRM) system

Communicate with clients in a manner that is respectful, rapport-building, and sensitive

Communicate effectively via email, text, and phone, which includes handling live phone calls throughout the day

Represent the practice as clients' first point of contact

Schedule initial client appointments for 45+ therapists; assess client needs and clinical issues while also matching clients with appropriate fit therapists

Communicate clear information to clients about different services, procedures, billing options, and the counseling process

Maintain frequent communication with therapists at the practice; build an understanding of different therapists' specialization areas, preferences, and therapeutic approaches

Provide assistance to clients when needed regarding billing-related questions and issues

Work effectively as an autonomous worker as well as part of a collaborative scheduling/intake team

Willing to adapt to new workflows and systems to effectively meet needs in a continuously changing environment

Comfort working with multiple software applications at a time is essential! (CRM system, EMR system, virtual phone system, Google and cloud-based spreadsheets, etc.)

You must be a highly effective and personable communicator able to diligently coordinate details with both clients and therapists

You must be extremely organized with the ability to problem-solve, prioritize, and handle multiple tasks with high attention to detail

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