Service Technician

Location: 16540 W Rogers Drive, Milwaukee, Wisconsin 53151

Position Summary

The Service Technician delivers exceptional customer service during scheduled maintenance appointments by inspecting for pest activity, providing effective treatment solutions, and building lasting customer relationships. This role helps ensure customer satisfaction through proactive communication, attention to detail, and consistent service excellence.

Responsibilities

• Perform interior and exterior pest control treatments using approved products and methods while following all safety guidelines and PPE requirements.
• Inspect properties for signs of pest activity, identify treatment needs, and recommend appropriate solutions to address customer concerns.
• Provide exceptional customer service by explaining treatments, answering questions, maintaining accurate service records, and communicating with the office as needed.
• Maintain company equipment, inventory, and vehicles to ensure operational readiness and service quality.
• Follow company policies, regulatory requirements, and safety standards while utilizing technology to manage appointments and service documentation.

Qualifications and Requirements

• 1+ years of customer service experience, preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history; driving a company vehicle is an essential function of the role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).

Benefits and Compensation

• Hourly base pay range of $16.00, with additional compensation opportunities.
• Weekly Pay – get paid every Friday.
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) plan with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.
• Additional wellness resources such as flexible care access and HSA plans.

Physical Demands and Working Requirements

The job requires the ability to lift up to 50 pounds regularly, with occasional heavier lifting. Employees must stand for long periods, perform repetitive motions, and work in environments with moderate noise levels. Visual acuity for both close and distant tasks is required. Exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards is anticipated; safety gear must be worn.

EEO Statement

The Shield Co. Management, LLC is an equal opportunity employer committed to diversity and inclusion. Employment decisions are based on merit and business needs, without discrimination based on race, color, religion, gender or gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. The company is dedicated to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.